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Customer Equipment
I. New Equipment or Upgrades or Migration?
Gateways/Router /Switches (Smartnet for all devices for the duration of the contract)
Voice Capable Devices – Voice Priority/VLANS
BEWARE: EOS/EOL Replacements (know this during the life of the contract
SRST/SRSV Network Modules for local routers (for local redundancy for voice mail)
DSP (Local router or DSP Server farm?)
Routers for alternate carriers (if planned for the solution)
VPN Architecture
Software Support (for any software applications)
Phones (must include Smartnet for all devices for the duration of the contract)
II. Peripheral CUCM Applications - AA, Advanced Paging, or others required?
Servers if required on customer premises and no co-resident in the HCS
III.3rd Party Applications (i.e. Call Recording, CTI Applications, etc…) Cisco Confidential 46
CTI Applications identified
Servers in collocations pace or on premises
Collocation Space (if needed)
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