Page 98 - CHCS - CenturyLink

Key Buyers

CEO SpeedofInnovation CIO EmpowertheBusiness CFO

Use the best processes Deliver the best tools Prudence

Workforce Productivity ImproveAgility Financial best practice

Attract & retain best Achieve best productivity ReduceBusiness Risk
employees, keep
productive & happy OperateEfficiently Financial best practice

Operational Effectiveness Reduce complexity, Compliance
deliver results at best cost
Deliver the best results Ensure compliance
at the best cost with regulation etc

Sales, Project Management, Training, UCBuyer IT Director
Product Management, Customer ServicDeirector
LOB / Support, Business Development, General of Call CeImnpterorvOinpgeorragatinoinzastional communications
ManagerDoefpCloaymll eCnet nflteexribility & enabling mobile users

Marketing / Press Relations, Finance / Chief TechnologySOecfufircietyr, interoperability & investment protection
Chief Information Officer/IT
Investor Relations, DesktopBuyer
Director
Human Resources
VP of Customer Care Maintaining desktop end-user experience
Corporate Communications VP of ECausys/tCoomsteerffSecetrivveicientsegration into existing (MS) infrastructure
Chief Experience Officer
Limit support costs & mobility/alternative devices & cloud apps

PROCESS, PROCESS, PROCESS ContactCenterBuyer
Efficiency and Effectiveness!
Uptime, scalability, interoperability, integration & security
Balancing cost and customer service (efficiency vs. effectiveness)

© 2012 Cisco and/or its affiliates. All rights reserved. Flexibility to add new tools/channels Cisco Confidential 98