Page 33 - CSAM2 - Successful Sales Engagement for Cloud Services

Cloud Migration Tips & Gotchas

For Reference Only

SaaS SaaS

 SLAs  SLAs for overall availability, scalability and performance, plus
 Data Portability clear policies on maintenance and upgrades
 Long-term Costs
 User Management  Data Portability – to allow customers to own and control their
 Security application data. For example, the ability to export all their
data in a form that can be easily migrated to other
applications

 Long-term Costs – SaaS is attractive short-term if you
haven’t made any significant investment in your own solution,
but as users increase and period of owenership increases,
cost of ownership may be less attractive

 User Management - As user accounts are added, deleted or
modified, most SaaS apps will not auto update.

 Security – Transparency in the provider’s security policies