Page 36 - CSAM2 - Successful Sales Engagement for Cloud Services
P. 36
People, Process, Technology 1. Implementation of ITIL practices
Some Guidelines 2. Established a governance mechanism for
processes and tools that enable us to
Only by optimizing our IT collaborate and is well-integrated with
processes will we enable organizational decision making.
cloud computing successfully
3. Deployed a variety of management tools in
CULTURE each area which helps to manage the
processes efficiently.
4. Integrated a Quality and Testing Framework
to help ensure quality of delivery and
product.
5. Develop an integrated portal to enable “one
view” for all processes and workload across
IT.
6. A RASCI model setup in each area to bring
ownership and accountability.
7. Continuous Process Improvement through
constant Customer Feedback.
