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Collaboration EA Deal Summary:
Garanti Bank
Initial State Deal Profile Cisco Impact Customer Impact
• Major Enterprise Cisco • 3 year Enterprise • Lock out competition with • Growth benefits
customer Lync for UC base
Agreement • Access to full UC,
• Mixed Cisco / Microsoft • UC Suite • Lock in Cisco , UC, Video, WebEx, TP and CC
(Lync) UC • TelePresence Multiparty WebEx and Contact software suite
infrastructure Suite Center for 3 years
• WebEx On-Premises Suite • Avoid complex license
• Customer Collaboration Suite
• UC infrastructure (Contact Center • Cisco Capital involved management issues,
upgrade required; new • 12,000 knowledge workers after several years avoid operational
versions and mobility • $1.250 million total inefficiency and
user profiles (tablets) simplified budgeting
contract value (TCV)
• Potential MSFT threat • $750 Software
• $450 Services
• CSAT issue around UC
license management
“The Collaboration Enterprise Agreement helped us to avoid complex license management issues, operational inefficiency in
collaboration environment and simplified budgeting for Garanti Bank - the areas where we were facing major customer
complaints.”
– Gokhan Cetinsarac , Account Manager
