Page 13 - JDNetworks Brochure_2019

Specification
Feature Description
3-Way Call Bring colleagues into your call
Address Book User shared and company address books
Auto-Attendant Directs caller to relevant department at press of a button
Broadcast Makes announcement across a group of handsets
Business Continuity Network failover setting at user level
Busy Lamp Field Indicates which user / lines are in use
Call Alias Outbound calling using alias
Call Barring At user and company level
Call Divert / Forward Always, busy or no answer
Call History Calls made, received, missed and search
Call Park Call park and unpark bay
Call Pick Up Call pickup, group pickup, call pickup redirected
Call Recording Call recording, retrieval, download and storage
Call Reporting Report on individual activity or create call groups to report on
Call Transfer Call transfer announced or blind
Call Waiting Call waiting
CLI Presentation CLI selection on outbound calls
Click to Dial Click to dial from your PC
Conference Bridge Conferencing facility
CRM Integration CRM CTI integration (additional charges may apply)
Directory Directory with company, private and external contacts
Fax to Email Receive faxes as email
Instant Messaging IM Service with presence
Mobile App Your Android or iOS device becomes an extension of the system
Mobile Twinning Mobile to desk phone
Music on Hold Music or audio information played whilst on hold
Number Presentation Set a certain number which is presented to the public
Pin Protected Dial Pin protected outbound dialing
Presence Presence status and away when idle
Reporting & KPI At user, group and company level
SMS Send SMS from your desktop
Time Based Routing Time based routing, multiple calendar/schedule, call management planner
Video Call On selective handsets only
Voicemail User VM, group VM, VM to email by user or group, dedicated VM, VM to SMS
Wall Boards Call overview, inbound calls, outbound calls, agents inbound calls, queued calls
Web Portal Web portal access, makes changes, view services, user and admin levels