Page 28 - TCA PDI Brochure*.indd

THE CREW ACADEMY TRAINING & CERTIFICATION CAREER
TAKING YOU FROM ENTRY LEVEL SKILLS THROUGH TO A PROFESSIONAL AND CERTIFI
>>>
YACHT SERVICE LEVEL 1
PYA GUEST III© accredited certi cations
i. PYA Yacht Interior Administration and HR module 2
ii. PYA Yacht interior Advanced Service module 2
ii. PYA Floristry & Plant Maintenance module
Pre-requisites
12 months’ yacht service + 60 days’ guest service in a senior steward/ess position
Recommended for
Leading to chief steward/ess CoCess above 500gt CoC
PYA GUEST I© accredited certi cations
i. PYA Yacht Interior Introduction module
ii. PYA Yacht interior Basic Food Service module
Pre-requisites
None
Recommended for
New entrants to the industry
PYA GUEST II© accredited certi cations
i. PYA Yacht Interior Advanced Service
module 1 (including cigars)
ii. PYA Yacht Interior Advanced Housekeeping & Valet Services module
ii. PYA Yacht Interior Advanced Laundry Service module
Pre-requisites
12 months’ yacht service + 60 days’ guest service
Recommended for
Leading to senior steward/ess CoC
Modules
i. Introduction to yachting
ii. Your role within the Interior Department
iii. CV preparation and interview techniques / dock walking
iv. Personal presentation and attention to detail
v. Guest etiquette and cultural differences
vi. Communication, discretion and team work
vii. Seamanship and safety
viii. Service techniques
ix. Laundry & Housekeeping services
Modules
i. Guest service
& communication
ii. Food & Beverage service
iii. Interior administration
iv. Event & Destination services
v. Housekeeping & Valet
vi. Cigar service
vii. Human Resources
viii. Floristry
Modules
i. Introduction to Service management
ii. Destination & event management
iii. Leadership
28 | The Crew Academy
YACHT SERVICE LEVEL2
YACHT SERVICE LEVEL 3