Page 13 - Annual Review 2015-2016

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3. Doing Things Differently Strategy

Doing things differently Why this is important
Through innovation, use of leading edge whilst driving unrivalled efficiency and Our market is developing – and quickly.
technology, multifunctional teams and automation in process work is essential to This situation provides us with an enormous
appropriate geographical alignment, we our clients. We secure the alignment of our opportunity for growth and diversification.
enable our lawyers to provide a trusted and resources ensuring we deliver great services
transparent service. Our ability to deliver high in the right way for our clients and for us.
value and a range of specialised services

What we achieved Why it was important How we delivered

We developed dwf draft. • To enable our people to dedicate more time • We invested in market leading document
to bespoke drafting and getting documents automation software ContractExpress and
Designed to enable our teams to produce negotiated and agreed quickly combined it with expert legal know-how,
entire suites of legal documents, contracts precedents and consultancy capability.
and reports in a fraction of the time it • To improve quality assurance and risk The software was immediately embraced by our
currently takes. management people who were keen to take it to clients, owing to
the collaborative design approach we take with all
The software is also used by our clients • To achieve significant time and cost
who are striving to do things better. efficiency savings our technology solutions
Our people tell us that having dwf draft • We piloted a document automation subscription
has given them a strong proposition and • To enable a consistent approach across service for clients to use in-house so they can also
enabled them to have different types multiple teams and locations benefit from the efficiency and consistency it brings.
of conversations, deepening client This helps us add value to clients as they can avoid
• To enhance client experience.
relationships. having to make a large upfront capital investment to
achieve the same goals
For more information visit: dwf.law
• We collaborated with document automation specialist
BAM legal and software provider Thomson Reuters,
and recruited dedicated people with hybrid skills to
drive the initiative.
We developed dwf resource. • To provide clients with a single point of • We’ve taken a phased approach:
contact via Client Partners who will facilitate
This is a comprehensive resourcing all people resourcing needs • Phase one, was to get a clearer approach for
service where clients can choose from our secondment offering. During this phase we
three different resourcing options to suit • To provide a high calibre resource spotted strategic benefits internally
their individual requirements:
• To provide cost certainty as all services are a • Phase two, will be about ongoing development
1. DWF secondees
fixed price for agreed periods and improvement
2. DWF accredited legal consultants
• To save time compared to a direct • For clients it’s helping most where traditional
3. DWF sourced contract lawyers.
recruitment process recruitment options are unavailable
For more information visit: dwf.law • To provide flexibility from the multiple • We appointed a dedicated Resource Manager who
service options - a key part of our own oversees the service delivery and the overall client
resourcing model. experience.

We launched the dwf legal • To facilitate an increased service delivery • We created a team of legal specialists who ensure
support centre. for clients – adding value. It also: operations are aligned effectively to enable the efficient
delivery of specific types of legal work
This is a resourcing option designed • Provides access to flexible and
to provide legal support services more scalable resource • We set up the centre to operate as either a stand-alone
efficiently in order to meet the evolving
resource or integrated alongside our specialist lawyers
demands from clients for more cost
• Significantly reduces costs on and other providers
effective legal services.
routine work
The teams have the ability to flex resource
• We are flexible and transparent, with numerous pricing
at short notice as workloads fluctuate,
• Provides quality assurance as an options available to suit different clients and work types.
enabled by processes and workflows to
integrated part of a major UK legal
enhance the speed and efficiency
business
of service.
For more information visit: dwf.law
• Saves time as it enables
experienced lawyers to focus
on more strategic and complex
elements of work.