Page 10 - ITG June Newsletter

MEET THE TEAM لمعلا قيرف لىع فرعت

The Infrastructure

Design and

Operations Team

You might know them as the
“admins” or simply...
The problem solvers

They are mainly responsible for
providing timely and efficient tech-
nical support to ITG’s employees in
all branches, and for the effective
provisioning, installation/ configura-
tion, operation, and maintenance of
systems hardware and software and
related infrastructure. Also, they in-
sure that system hardware, operat-
ing systems, software systems,
storage, and related procedures ad-
here to organizational needs and
standards while enabling staff to
perform their job functions, and as-
sist the concerned teams with infra-
structure and security issues related
to projects. In addition to perform-
ing regular system and security
monitoring and backup operations,
among many other tasks.

As a result, the team faces a bunch
of challenges daily. They’d spend
days, and sometimes nights, work-
ing nonstop to find a solution to an
issue that, in most cases, can’t wait.
Not to mention the timing difference they had some work to be done when he lost 30 KGs in only four and
between ITG’s branches that results while everyone is out. a half months by following a diet
in having no limitation of working system and swimming on a daily
hours. Also, it makes things more basis. As for his big goal in life, he
challenging to work on solving tech- The team is led by Mr. Mohammad aims to build and own hotel apart-
nical problems via remote desktop Kehail, who graduated in 2002 ments that will be used by the stu-
(country to country) especially when from Al-Ahliyya Amman University dents who will be studying at the
there are no technical support guys majoring in Computer Science. In Jordanian-Chinese University, a pro-
in the other branch. 2003, Kehail began his journey with ject that is under examination of
th
ITG completing his 14 anniversary possibility until this very moment.
next October. Mohammad, also
They shared with us an unforgetta- known as Abu Al-Waleed, is married When we asked his team to describe
ble memory; when they once had to and has four kids including a beauti- him they all said they’re lucky to
stay over the weekend in the com- ful twin daughters. On weekends, he have a team leader they can call a
munication room – the place where likes to play the cards game (Trix) brother. A person they can always
all devices are connected via switch- with his brothers, he also likes to go turn to whenever a problem comes
es, to work on an issue that required with his kids to Al-Hussein Public up.
all services to be down. On that day Parks where they enjoy having
the police came suspecting their breakfast or to the Traffic Garden so As for Mr. Kamel Hassan, he is a
work all night on vacation days. they can learn while playing, or to motivated Network Administrator
They had to convince the police they go horse riding in the Arabian Horse who finished his diploma degree in
were employees in the company and Club. Abu Al-Waleed talked about IT from the Arab College in 2005. He
one of his biggest life achievements worked for ten months at the Com-

ITG Newsletter | June Issue | Page 10 Empowering People through Technology