Page 5 - CC Issuance Product Brochure

FIRST CLASS GREAT SOLUTIONS FOR

SUPPORT PROGRAM MANAGEMENT

When you have questions, concerns or issues, we’ll
be here to support your credit card program. Whether SERVICE POINT
you or your cardholder needs help, we’ll be ready. ACCOUNT VAULT
MANAGER

 Prompt and efficient responses to all inquiries
The web-based Service Point Manager tool The Account Vault website lets cardholders
 All calls are handled by experienced professionals
provides the details you need to answer calls manage their credit card accounts from any
 SHAZAM Web Rep provides additional or in-branch questions from your cardholders. connected device. From this site, they can:
®
online client support With this tool, you can:
 Manage accounts
 View account details (balance, available  Opt in to receiving alerts and controls
credit, payments, past due)
 View statements, balances, transactions
 Look up consumer and business and available credit
cardholders
 Activate cards
 See approved and declined transactions
 Request replacement cards
 Request card orders
 Make payments
 Access information 24/7
 Manage personnel cards (if they’re
 And more... small-business card program administrators)

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