Page 354 - kf fyi for your improvement license eng 3-4-15

“Great things are done by a series
of small things brought together.”

Vincent Van Gogh – Dutch painter

Learn more about Optimizes work processes

Damelio, R. (2011). The basics of process mapping (2nd ed.). Boca Raton, FL: CRC Press.
Evans, J. R., & Lindsay, W. M. (2010). Managing for quality and performance excellence (8th ed.).
Mason, OH: Cengage Learning.
Jacka, J. M., & Keller, P. J. (2009). Business process mapping: Improving customer satisfaction.
Hoboken, NJ: John Wiley & Sons, Inc.
Page, S. (2010). The power of business process improvement: 10 Simple steps to increase effectiveness,
efficiency, and adaptability. New York, NY: AMACOM.
Soares, S. (2012). Big data governance: An emerging imperative. Boise, ID: MC Press.

Deep dive learning resource links

Dumbill, E. (2014, February 5). The experimental enterprise. Forbes. Retrieved from
http://www.forbes.com/sites/edddumbill/2014/02/05/the-experimental-enterprise/
Evison, A. (n.d.). The planning cycle: A planning process for medium-sized projects. Mind Tools.
Retrieved from http://www.mindtools.com/pages/article/newPPM_05.htm
Heye, S. (2007, November 5). Quick overview of process mapping [YouTube]. Retrieved from
http://www.youtube.com/watch?v=UDXngerDmWQ
Morgan, J. (2013, August 27). The 5 must-have qualities of the modern employee. Forbes. Retrieved
from http://www.forbes.com/sites/jacobmorgan/2013/08/27/5-must-have-qualities-modern-employee/
Pavey, S. (n.d.). Creativity techniques – start here! Mind Tools. Retrieved from
http://www.mindtools.com/pages/article/newCT_00.htm
Pavey, S. (n.d.). Improving business processes: Streamlining tasks to improve efficiency. Mind Tools.
Retrieved from http://www.mindtools.com/pages/article/improving-business-processes.htm
Power, B. (2012, September 27). Understanding fear of process improvement. Harvard Business Review
Blog Network. Retrieved from http://blogs.hbr.org/2012/09/understanding-fear-of-process-
improvement/

Pozen, R. C. (2013, January 3). Embrace change, but still stand for something. Harvard Business Review
Blog Network. Retrieved from http://blogs.hbr.org/2013/01/embrace-change-but-still-stand/

Satell, G. (2013, December 3). Yes, big data can solve real world problems. Forbes. Retrieved from
http://www.forbes.com/sites/gregsatell/2013/12/03/yes-big-data-can-solve-real-world-problems/

Sugars, B. (2012, July 2). Need a vacation? 4 Steps to a business that thrives without you. Entrepreneur.
Retrieved from http://www.entrepreneur.com/article/223919#

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