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Helpdesk
JDR believes that no problem is too big or too
small. We utilize a virtual staff augmentation model
through our rapid response team of experts to offer
flexible Helpdesk solutions that will address your
technology support needs.
Our technicians take pride in delivering expert
support to ensure your employees can perform to
their highest potential. Users have access to JDR via
JDR...WE’RE HERE phone, email and a robust online tracking system
to log all issues. This real-time tracking, reporting
and communication portal helps us to apply best
WHEN YOU NEED US practices and respond within negotiated service
levels for an optimal user experience.
With JDR Managed Services, our Services
expert team of professionals is Includes Level 1 and Level 2 Helpdesk functions:
ready to provide fast response • Password resets
resolution and superior service • Basic how-to support
at competitive industry rates. • Troubleshooting data corruption
IT helpdesk troubleshooting
•
• Updating account trees, menus & permissions
• Uploading Accounting or ERP system packages
• Liaise with your Accounting or ERP system
Accounting provider for TRs
As part of our Managed Services solution, JDR • New menus, account trees & user groups
supports a complete suite of accounting functions.** • New user onboarding
From accounts payable to financial process reviews, • Report validation
our expert consultants will help you solve your • Running custom scripts
organization’s most complex accounting challenges.
JDR’s financial team is comprised of both
Accountants and CPAs who possess extensive
knowledge gained through years of industry
experience as CFOs, Controllers and Staff General IT Support
Accountants at large accounting firms as well as
real estate investment trusts (REITs). Our team has As a certified small business, JDR understands
the experience to seamlessly assume any portion of the unique needs and challenges of smaller
your organization’s accounting function, or analyze organizations. Sometimes basic IT support is all that
current processes and help implement industry best you need. From email administration to network
practices by defining responsibilities, re-engineering support, our IT professionals have a depth of
workflows and improving overall timing. expertise and are able to address issues quickly
without your staff having to spin their wheels trying
Services to find a resolution.
• Accounts payable & receivable Services
• Month-end processing & reporting
• Bank reconciliations • Network support
• Accountant & Controller level assistance • Email administration
• Financial process review • Telephone services
**Minimum hourly commitment for Accounting Services to be determined during
discovery and will be based on services to be rendered.
