Page 2 - Hive 28 March 2019

“Welcome to

the first edition

of HIVE...

I am delighted to be addressing you all in the very first edition of HIVE service provider of choice who truly believe they, as the clients, are very

magazine as the CEO of the Lorne Stewart Group – it is a position I am
important to us.

extremely proud to hold and will take on with the utmost responsibility and
dedication. I am looking forward to bringing my experience from the Contracting, TECHNOLOGY DRIVEN OPERATIONAL EXCELLENCE
Maintenance and Energy Management industries to the table to drive this Client relationships need to be backed with operational excellence, with a great
Group to great success in the coming years. emphasis on the quality of the service that we provide. To deliver the best in class,
we have to embrace technology in order to drive efficiency, quality and control.
HIVE is a place where we take a look at our bases around the UK, reflect and set In the coming months we will be assessing whether the technology and
our goals for the next year as a collective Group and focus our minds on how we programming we currently use across the Group allows us to be as efficient as
achieve them. possible, as well as being aggressively competitive in the markets we choose
to operate in.
I encourage you to take the time to read through this annual magazine. It reflects
back on 2018 which has been a challenging year for the Group, but also describes PEOPLE ENGAGEMENT
the real positives that were achieved. Future editions of this magazine will focus on For those who have spoken to me personally, I hope I have conveyed that I
the future of the company, so you, as our major assets to the business understand am a firm believer that people engagement is a key ingredient for sustainable
the direction we are taking. profitable growth within any business, and that Lorne Stewart Group business is no
exception. For us to succeed we need the right people with the right tools, the right
Towards the end of last year there were a number of changes made to the energy and a high degree of flexibility. Our people are important to us and this is
Senior Management structure. In April 2018 I joined the business as Group Chief recognised, therefore we have pledged a commitment to develop our workforce
Operating Officer and in July I accepted the position as Group CEO. This was as a priority in 2019. Within the next year we will be improving our approach to
closely followed in August by Ramesh Krishnamurthy, taking the position of Group career development, ensuring that we nurture the talent that already exists within
CFO. 2018 also saw P. M. Mathew, Group CEO for Lorne Stewart Group being our teams whilst providing further support with career aspirations.
promoted to Vice Chairman and has now taken a step back from the ‘day-to-day
business’ in order to take a more holistic and strategic view within the Rezayat SECTOR DIVERSIFICATION
Group. On behalf of both Ramesh and I, as new members of the Board, we would The market within the UK is changing in engineering, services and manufacturing.
like to thank Mathew for his efforts to ensure our integration into the business has This is due to technology, market demands and also greater competition. I believe
been both smooth and detailed and furthermore for his commitment and absolute there are markets and sectors that we have not ventured into yet, which would
dedication to the Lorne Stewart Group and the Shareholders within the Rezayat suit our Group infrastructure. One of the major sectors that I am personally
Group over the past 42 years. discussing with clients at present is the Energy and Utility sector. This is an
interesting market because it is at an embryonic stage of development where
From a Lorne Stewart Group perspective we continue to be involved in a wide the engineering solution is based upon the evolving district regulations on carbon
range of sectors around the UK, delivering high quality projects and services footprint and energy efficiency. Further markets and sectors are also being actively
through the dedication of our people. This year we will be concentrating on the researched in terms of opportunity within the Group and are at the conceptual
development of our employees. We will be working as a team to ensure that the phase at present.
business is kitted out with the right tools and competency to deliver and drive
operational excellence with Health & Safety at the forefront of our minds. This will It is clear that 2019 will be challenging within our sectors but I do believe that
in turn drive our growth strategy within the sectors that we currently operate in with the talent, competency and motivation that we have within our business,
and those that we may choose to diversify out to. With this in mind I would like to 2019 will be a positive year and will be the start of a new growth phase of the
share with you what I believe our key focuses will be this year. Lorne Stewart Group.

CLIENT RELATIONSHIP MANAGEMENT Moving through this year, filtering from the top down, we must maintain our focus
First of all, our approach to Client Relationship Management (CRM) will be on operational excellence, quality with a ‘right first time’ approach, business
paramount to the success in our growth ambition. CRM is fundamental to our growth through a client focussed strategy and sector diversification to achieve
reputation and growth in the national market with current, future and repeat our targeted business outcomes.
customers. Improving our CRM will help us to adapt our business to fit customer
needs, build stronger customer relationships and improve overall customer To achieve the above I know that I have to focus on the people within the
service. To aid us with this, the Information Communications and Technology team organisation as you are our greatest assets. Over the coming months you
are working with key end users within the business to develop a program to help will begin to see visible changes to the way that we as a Group approach our
measure our CRM performance. I am hoping that by Q3 we can see some positive people and I invite you to embrace these changes, share your goals and develop
results from our investment in this Research and Development. As I personally alongside us so we can grow together. I believe that Lorne Stewart’s brightest and
believe that CRM is a major contributor to our business success I will be meeting most prosperous days are ahead of us and I look forward to contributing in its
as many of our targeted clients as possible within the first part of 2019 to ensure success with you all throughout 2019. The future is ours to share.”
that the relationship from top to bottom is healthy and that they see us as a
Simon

Simon Roopchand
Lorne Stewart Group CEO