Page 72 - UNAM Strategic Plan (REVIEWED) 2019-2024

Community Engagement, Social Relevance and Environmental Sustainability
Stakeholder This measure refers to the rating of satisfaction by project beneficiaries Percentage (%) Survey Report
perception rating regarding the impactful projects implemented by UNAM.
Number of Climate This indicator measures the number of research projects that integrates Number (#) CRS Business Review
resilient projects social, economic and ecosystems adaptation measures and their Report
enabling conditions with mitigation to cope with hazardous events or
trend or disturbances caused by climate change.
Institutional Planning and Internationalisation
Stakeholder This indicates level of satisfaction of the external stakeholders with UNAM Percentage (%) Survey Report
perception rating services and products (brand perception).
Customer satisfaction This indicates level of satisfaction of the internal stakeholders (students and Percentage (%) Survey Report
rate staff) with UNAM services and provisions.
Turnaround time This measure indicates the amount of time taken to complete an Time DSIP Business Review
Institutional Research (IR) study from data collection to the final draft Report
report before serving at the relevant UNAM committees.
Percentage of active This indicator measures the percentage of agreements being Percentage (%) CEIR Business Review
agreements implemented out of the total agreements in place. The calculation: # of Report
active agreements divided by the total agreements signed multiplied by
100.

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