Page 70 - engage workbook

Engage - to agree next steps

• What happens next? • I need to speak to my boss and get
approval.
Next step
video
• How do you see things moving forward? • We need to organize budget approval
for the spend.
Next step

• Would you like me to see if I can find • If you could find someone that would be
someone who may be able to help you? great.
Next step

• What would you like us to do next? • Come back to me with a timetable and
costs.
Next step

Engage questions seek to understand next steps, they do not prescribe next
steps. As such, they prevent confirmation bias pushing us to offer solutions
too quickly, before the other person has decided how they wish to move forward. Learn
Challenge
Note that Engage questions can either include you or not. Engage is best
used as a two-part questioning approach. First ask the other party what
they will do next (without including yourself in the question), then consider a
follow-up question that asks how you might help with that.

You can tell whether a man is clever by his answers.
You can tell whether a man is wise by his questions.

Naguib Mahfouz, Nobel Laureate.

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