Page 21 - Capricorn IAR 2020

OUR STAKEHOLDERS AND HOW WE CREATE VALUE
Our stakeholders enable us to create opportunities and act as catalysts and Connectors of Positive Change.
Our stakeholders are those individuals or groups that are impacted by our business activities – and who have an interest in our success. Their relationships with Capricorn Group – whether they form part of the Group (for example, employees) or have external roles (for example, clients or service providers) – determine the intensity, nature and intervals of engagement. Our material stakeholder groups are:
determine appropriate levels of engagement. For each stakeholder group, we identify opportunities and desired outcomes. These include creating strong relationships around and awareness of our regional footprint and banking brand in all three territories.
As part of our stakeholder engagement, we negotiate with three unions that represent employees in the Group:
• The Namibian Financial Institutions Union (“NAFINU”)
at Bank Windhoek
• The Botswana Bankers Employees Union (“BOBEU”) at
Bank Gaborone
• The Zambia Union for Financial Institutions and Allied
Workers (“ZUFIAW”) at Cavmont Bank
Sharing our journey and principles with suppliers
Our relationship with business partners and suppliers is important as it creates financial and operational value for both parties. We recognise the industry expertise of our partners and know that they bring many potential benefits to the Group.
Long-term supplier relationships help us reduce risk, improve performance, protect our brand and secure supply. To embed these relationships, we shared our operational, compliance and ethics requirements with our suppliers during a workshop in November 2019. We assured suppliers that the Group is committed to proper governance controls regarding competitive bidding, supplier selection and contract awarding.
We are governed by a comprehensive and robust Procurement Policy to ensure that we only do business with reputable suppliers. We have an onboarding process as stipulated by our internal ethical and risk policies and we adhere to the Financial Intelligence Act, 13 of 2012.
Our relationship with suppliers is further governed by the Suppliers’ Code of Conduct, which all suppliers are required to sign. We expect suppliers to fully adhere to our ethical, labour, health, safety, confidentiality and other standards. The code applies to everyone who supplies goods and services to the Group, including their representatives, employees and third parties subcontracted by the supplier.
We confirmed our support for local businesses and will continue giving preference to suppliers that support the protection of human rights and the inclusion of diverse sourcing criteria. This includes previously disadvantaged minority and women-owned businesses and businesses that promote diverse employment practices.
As we are committed to the sustainability of both our own and suppliers’ businesses and the health of the communities where we operate, we expect our suppliers to use resources efficiently.
Shareholders Employees
Strategic alliance partners
Government and regulators
Customers
Communities Suppliers
Trade Unions Media
CASE STUDY
Effective engagement with stakeholders is a core element of our purpose, and aims to achieve the following outcomes for Capricorn Group:
• Effective engagement
• Increased positive brand perception
• Increased brand loyalty
• Positive word of mouth
• Sustainable business and communications
Stakeholder engagement is important because it:
• Enables us to sense the needs of stakeholders and to respond appropriately
• Ensures that we engage in a customised, coherent and consistent way
• Enables better planned and more informed policies, programmes, products and services that are aligned with stakeholder expectations
• Supports the Group’s other strategic initiatives
• Positions stakeholder engagement as an enabler of the
Group’s business success
• Facilitates effective internal collaboration and knowledge
sharing about stakeholder interests, needs and positioning
• Communicates the importance the Group places on engaging
with its stakeholders
• Builds relationships and create trust with our stakeholders
Oversight of stakeholder engagement falls within the terms of reference of the board sustainability and ethics committee (“BSEC”). We manage and report our engagements through a strategic stakeholder engagement plan for all Group entities. This plan supports the implementation of the Group and subsidiary AsOne2020 strategy, with initiatives linked to material matters or corporate social responsibility (“CSR”) themes.
We prioritise stakeholder engagement by plotting stakeholders on an ‘influence and interest’ grid. This helps us identify key stakeholders that have high influence and high interest in the Group, and
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