Page 22 - Capricorn IAR 2020

GROUP STRUCTURE AND REPORTING SCOPE
Our value creation summary
OUR STAKEHOLDERS AND HOW WE CREATE VALUE
GROUP CEO’S REPORT
How we apply our resources
We provide a range of financial services to individuals in all income groups, and commercial customers in the three countries in which we operate:
TRANSACTIONS:
we facilitate payments
LOANS, CREDIT AND DEPOSITS:
we provide credit, loans and savings or investment products
ASSET MANAGEMENT:
we invest and manage assets on behalf of customers
ADVISORY:
we provide investment banking and advisory services
BANCASSURANCE:
we provide short and long term insurance products
FOREX AND TRADE FINANCE:
we provide currency access to global markets
How we look after our resources, relationships and future
The Capricorn Way defines our shared culture based on a set of values and behaviours. These ensure that our outcomes are in the best interest of the Group and our stakeholders.
Our governance and risk management capability supports ethical and effective leadership. The board ensures that Capricorn Group remains a sustainable, well performing and legitimate business.
Our four strategic choices guide decisions and trade-offs in a continuously evolving operating context in Namibia, Botswana and Zambia. These choices are supported by our focus on operational excellence.
Our engagement with stakeholders informs what we regard as material for the Group to continue creating value. Our eight material matters define risks and opportunities, and are integrated into our governance structures and strategic approach.
Our main resources
We use four major categories of resources to do business and achieve our purpose. In this way, we create sustainable opportunities for our stakeholders, which leads to positive change.
FINANCIAL CAPITAL
Our services and offerings rely on cash flow.
We collect money through funding mechanisms such as bonds, deposits, dividends and reinvestments.
We use money responsibly in our engagement with customers to facilitate transactions, to earn interest and to invest. We apply this principle in the Group to make acquisitions and pay dividends. Read more in the financial director’s review on page 31.
MANUFACTURED CAPITAL
Our branches, offices, call centre, ATMs, cash express machines and cash form part of the physical infrastructure that we use to operate. They give us a base to securely and conveniently interact with customers, including through expanding data facilities and networks that provide digital infrastructure for online and mobile offerings. Read more in the section on our material matters from page 41.
NATURAL CAPITAL
We are a relatively modest consumer of natural resources in our business activities. However, the indirect impact of natural disasters such as droughts can affect our business significantly. We provide credit and insurance to businesses that predominantly rely on natural resources and are at risk of climate change impacts. These include industries such as mining, agriculture, fishing and construction. We manage our exposure through an Environmental and Social Management System (“ESMS”), which guides credit allocation and lending activities. Read more in the section on our material matters from page 41 and in the BSEC report from page 96.
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HUMAN, INTELLECTUAL, SOCIAL AND RELATIONSHIP CAPITAL
Our purpose statement emphasises our role as Connectors of Positive Change. We engage with our stakeholders to bring innovation, service improvement and empowerment. By using these relationships, knowledge and ethical behaviour we can increase systemic awareness and responsiveness, for example through COVID-19 support initiatives. Read more in the section on our material matters from page 41 and in the BSEC report from page 96.