Page 2 - EYE E-Flyer

‘EYE’ Case Study

Executive Summary Phase 1: Client Engagement
In 2012, our client in Oman required
‘EYE’ is a large scale, long term diagnostic a work citizenship programme for
survey with facilitated sessions to engage employees across the Oil and Gas Industry
with organisations in the supply chain supply chain due to significant industrial
to resolve significant industrial relations relations issues in the aftermath of the
issues and improve business performance. ‘Arab Spring.’ The intervention required
The programme was designed to fulfil the a combination of solutions to enable a
mandate by the United Nations to improve greater understanding of self-discipline
working conditions in the Oil & Gas and collective responsibility producing
industries in Oman, its unique structure is productive, efficient and safe employees
adaptable for all large scale organisations with personal values that created role
in any industry. models or “positive pioneers” within each
company.

This initiative resulted in the ending
of major strike action & 92% of the
strike ringleaders being reintegrated
An industry first – great opportunity into their parent companies.
to learn and make a difference. As
we move forward, we will seek to Phase 2: Data Gathering
assist and drive improvements in Key worker metrics included Health
the socio-work-ethical environment & Safety, Human Resources, Medical,
in our contractor community. Operations, Training & Development,
We believe this will support both Values and Worker Welfare to determine
our business and the contractor priorities for change. 2-man teams,
community in addressing key issues headed out into the desert for 2 weeks
arising through gaps or lack of care at a time & presented 61 research
and engagement/listening – and statements rated on a scale from, strongly
help to raise performance standards agree, agree, disagree to strongly
in the contractor community. We disagree. Surveys were conducted in
want to use the programme as one groups of 200 workers & the data was
of the tools to regularly assess gaps, captured on handheld clicker devices. DESIGN SOLUTION
opportunities and best practice in Results were calculated in real time.
support of change management and a
high-performance environment.”
CLIENT ENGAGEMENT
Managing Director of a leading
oil & gas company, Oman
UNDERSTANDING CREATING DATA
THE PROBLEM ‘POSITIVE PIONEERS’
WITHIN EACH COMPANY