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Case Study

Phase 3: Report Compilation Key Challenges
The reports were designed for each
CEO/MD and Head of HR, for each of
the contractor companies. The reports Multiple languages and
include quantitative benchmark analysis varied levels of literacy
on key worker metrics relative to highest Logistics challenges to cover a
and lowest industry average scores.
vast geographic area with harsh
conditions
Detailed root cause analysis and
explanation of the identified gaps along
with customised recommendations for Key Success Factors
each organisation were developed to
enable them to measure the key areas Agility and real-time data capture
for future improvement.
Tailor-made solution for
An overall report on the welfare a complex industry
of workers, collated from the 172 IDG’s ability to develop local
organisations surveyed, detailed the capable facilitators from the region
benchmark standards in the industry.

Phase 4: Debrief & Coaching
A coaching programme with each of the Outcomes & Future Impact
172 contractor companies was facilitated
to share best practices and provide tools All 200 companies were willingly engaged
to enable them to resolve problems and and are now developing action plans to
close the gaps. An annual forum takes address areas of deficiency. Contracting
place to engage with the CEO’s who companies will have their action plans
offer feedback, highlighting potential measured over the next 3 years, with
new policies and considerations, and the data survey planned annually, to
offering them the opportunity to detail measure the real effect of their planned
their concerns with the programme. improvements.

DESIGN SOLUTION

Several of the participating
companies have now initiated
more specific interventions with
IDG to accelerate excellence,
above and beyond, within their
DATA ROOT CAUSE ANALYSIS COACHING ACTION
individual organisations.
CONTINOUS CYCLE FOR EMPLOYEE ENGAGEMENT