Page 2 - customer service consistency matters

Consistency means always, not sometimes

I remember one morning driving to work and stopping at a corner

cafe to grab a quick coffee. The closed sign was still up. I looked at

the time and glanced down at their business hours on the door.

They were supposed to be open at 8:00 a.m.—it was 8:10. I'd been

there a few times before at the same time of day, so this

was...strange.

My immediate thought was: "Do I wait?" And, ultimately, the

answer was no. Since I didn't know when they'd arrive, I decided

to cut my losses and go to another cafe.