Page 6 - customer service consistency matters
P. 6
When you say what you do and do what you say, you'll be seen as
reliable and dependable: your customers will trust you to deliver
on your promise every time. That's what creates loyalty.
Here is an example
Loyalty helped grow my nail bar business . My customers usually
found us on Facebook and Instagram, and they would DM us to
request prices and availability. After getting their service, they
would post on social media and tag us in their photos. This led to
other people following and sending us DMs. I made it a point to
respond to all DMs, comments, and mentions within an hour.
