Page 9 - customer service consistency matters
P. 9
sometimes only receive a response after two days, instead of the
hour they'd come to expect.
They could no longer depend on us to respond to their requests in
a timely manner or give them available bookings on their required
dates. The dilemma was clear: do they wait days for a response, or
do they find an alternative? I didn't wait around for the coffee shop
to open. Why would my customers wait days for a response from
me?
