Page 40 - Employee Handbook - South Africa
P. 40
QUALITY POLICY
& ISO MMR’S QUALITY
Mathematical Market Research Ltd is OBJECTIVES
committed to providing quality research
which consistently meets, or exceeds client All staff
expectations and requirements. We • To be aware of the QMS procedure
believe that service quality is fundamental requirements relevant to own work for the
to the continued growth and development company.
of our company in an increasingly • To contribute to providing the highest
competitive market place. quality of service to clients in the
undertaking of all work activities
In order to ensure that all work is Research Team
conducted in a way which provides the • To provide the highest quality of service to
highest quality of service to clients, the clients in all aspects of research design and
Company has put into effect the Quality (debrief) delivery. Specifically:
system. This complies with the • provision of appropriate proposals/
requirements of ISO 20252:2012 and ISO research design to address client’s
9001:2015. The Quality Manual defines this needs
system and the Procedure Manual describes • project management and execution
the work procedures involved. • results and debrief delivery
• general client account management
It is mandatory that all Mathematical • To deliver research which consistently meets
Market Research Ltd staff: or exceeds client expectations
- Are completely familiar with and
understand all procedures of the Data Sciences
Quality System relevant to their • To provide data tables and data processing
own work for the company. services of the highest quality
• To provide statistical analysis and support
- Follow and comply with all services to aid the production of the highest
requirements of the Quality quality of debriefs for clients
system and procedures.
Human Resources
- Are aware of and actively work • To ensure all staff have adequate resources
towards Company quality objectives and training in order to perform their
relevant to their department.. specific job responsibilities and provide the
highest quality of service to clients
The implementation of this Quality policy
and the operation of the Quality system
shall be regularly reviewed by the
management of the Company to ensure
continual improvement
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