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English for Tourism & Hospitality (102) by Prof. Adel AlSheikh

B: How familiar are you with our city?
A: Actually I was born here but haven't been here in twenty years.
B: Do you have any ideas of what you would like to see? Perhaps you would enjoy our

world-renowned museums or a visit to our magnificent zoological gardens.
A: I was interested in checking out local architecture.
B: I think that you would enjoy a number of our tours.

A: Is there any way that I can take a quick tour of the city, so that I can get
some idea as to what I might like to see?

B: A general city tour is an excellent tour to start with.

Complaining about a Tour

(1)
A: I am having some big problems on this tour.
B: What seems to be the problem? We are here to help you.
A: This tour company seems very disorganized. No one seems to have a clear

picture as to where we are going and when we are going to get there.
B: I will see what I can do about that. How about the accommodations on the

tour?
A: So far, we have been staying in really out-of-the-way accommodations.
B: Is anything wrong with your room?
A: The television in our room was broken, and they didn't send anyone to fix it.
B: I will complain to the hotel manager about that. How about the hotel

restaurant?
A: The food in the restaurant was terrible, and a few people from our group got

sick.
B: I am so sorry that you had such a bad experience. We would like to offer you a free city

tour and lunch to make it up to you.

(2)

A: I paid good money for this tour and would appreciate some help with some
problems that have come up.

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