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English for Tourism & Hospitality (102) by Prof. Adel AlSheikh

B: I would like to help you smooth out any difficulties
you are having. What can I help you with?

A: This tour company can't seem to coordinate anything. We are always arriving after
something is closed or get there when the guides for the site are on a break.

B: We are trying to fix that. Are the accommodations to your liking?
A: Our accommodations are pretty substandard.
B: Is there anything in particular that is wrong with your room?
A: The room smelled of smoke, even though it was supposed to be a

nonsmoking room.
B: You should not have to put up with that. Was the hotel restaurant good?
A: Actually a few people from our group got sick, and everyone thinks it was

from the bad dinner that we ate.
B: Our tour company takes pride in providing excellent tours. Please let me offer you a free

city tour and lunch as an apology.

(3)

A: I would like to discuss some problems that I am having with this tour.
B: I am sorry you are having a difficult time. What may I help you with?
A: This tour company doesn't seem to know the town very well. We are always getting

lost!
B: I am sorry that that has been the case. How would you rate your

accommodations?
A: Our accommodations are not pleasant.
B: What don't you like about your room?
A: The room was very noisy, and we couldn't get to sleep.
B: That is unacceptable. Did you at least enjoy your dinner in the hotel

restaurant?
A: The food was horrible at the hotel restaurant, and a few of us got sick after

eating there.
B: I am glad that you told me about the problems. I would like you to be my

guest for a free massage at the hotel spa tonight.

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