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FELIX MONGOSO
Dispatch and Operations Manager – Menlo Worldwide Logistics, Corporate Office
• Negotiated truckload carrier rates; Generated new contracts from RFP results
• P & L responsibility; budget formulation and forecasting; Results: Exceeded Profit Share goals
• Managed and evaluated common carrier on-time delivery through root-cause analysis of late shipments; proactive carrier
management
• Oversaw operations of the Cross-Client Fleet Operations of 80 – 100 contracted carriers per month
• Supervised two Logistics Coordinators
• Directly reported to the Menlo Worldwide Vice President/Director of Transportation/Chief Operating Officer
Logistics Manager – Menlo Worldwide Logistics (Dow Chemical)
• Project Start-Up Manager for two separate sites: Hired, trained and supervised five Logistics Coordinators that managed
Inbound and Outbound Truckload, Less-than-Truckload, and Intermodal shipments of over 2000 shipments per month onsite
at client’s of 21 loading facilities (Dow Chemical Operations – Freeport, Texas)
• Established and deployed all system operational processes used for carrier management
• Implemented procedures to report and manage carrier performance, vendor compliance, and confirmation of pick-up and
delivery of freight to Dow Chemical Transportation/Logistics Officers
• Researched and analyzed client carrier rates and established benchmark rates to reflect and report client cost-savings
• Developed and implemented business rules for contract carrier operations
Work History
Jan 2017 – Present: Budget Analyst - U.S. Department of Interior, Fish and Wildlife Service – Sacramento, California
Dec 2013 – Jan 2017: Budget Technician - U.S. Department of Interior, Fish and Wildlife Service – Red Bluff, California
Oct 2011 – Nov 2013: Full-time Student - Pomona, California
Mar 2011 – Sep 2011: Financial Technician, U.S. Department of Agriculture - Monterey, California
Apr 2010 – Feb 2011: Self-Employed – Managing Home Daycare – Union City, California
Aug 2001 – Mar 2010: Quality Assurance Manager, (Active-duty) California Air National Guard - Moffett Field, California
Aug 1999 – Jul 2001: Operations Manager, Hewlett Packard (contractor), Menlo Worldwide - Sunnyvale, California
Aug 1998 – Jul 1999: Dispatch Manager, Menlo Worldwide Corporate Office - Redwood City, California
(Concurrently employed by the California Air National Guard - Financial Manager - 1/98 to 2001)
Jul 1997 – Jul 1998: Transportation Manager, Herman Miller (contractor), Menlo Logistics - Cranbury, New Jersey
Apr 1981 – Oct 1992: U.S.A.F. (Active-Duty) – NCOIC, Military Pay; NCOIC Travel; Training NCO; NCOIC Paying and Collecting
Education and Training
• Bachelor of Science in Technical Management; minor in Small Business Management & Entrepreneurship - DeVry
University - Pomona, California (GPA: 3.6 – April 2013) Honors: Cum Laud
• Pursuing MBA, Accounting and Financial Management (60% complete) – Keller Graduate School of Management
• Associates in Applied Science, Financial Management - Community College of the Air Force
• U.S. Air Force Non-commissioned Officer Academy – Correspondence Course
• U.S. Air Force Non-commissioned Officer Leadership School – 4-Weeks In-Residence, Riverside, California
• USAF Supervisor Orientation Course - Seminar
• USAF Career Specialist Craftsman Course (7 Skill-level) - Correspondence
• USAF Technical School: Military Pay Specialist
• Putting the Customer First – Dale Carnegie Seminar
• Certification: Security Plus Boot Camp - CompTIA
• Human Communication Seminar – Eastern Washington University