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In parks and rec we create a lot of opportunities. In working with the last Mayor, had some get positive feedback, diligent in making sure that everyone is aware of it. Training the staff is key.
transportation related projects to expose the community to how transportation is funding or how light Sometimes people have a hard time transitioning to supervisor, so ensuring they know not to be too
rails are decided. Worked with transportation authority and brought in key contractors to look at mean in providing feedback and redirection, and that they are not too lenient and being friends with
multi­modal transportation opportunities. staff rather than a supervisor. communication is key and ensuring staff is trained. Training on micro­
When she worked with the airport got the business community together to talk about how to conduct aggression, training on implicit bias; she is a member of the local Arizona parks and rec association so
business with an airport, how to get certified; hosted productive mapping sessions with contractors she is taking that presentation to the conference. In addressing all kinds of needs, has had someone
and subcontractors to know what they needed to do before going out to bid. come in to talk about disabilities (physical, emotional, etc.) so they understand the needs of the kids
Taking a similar approach with rec instructors. Each center used to take whomever, it wasn't in their programs. The more aware people are the better they communicate. They use parent and
consistent; using a QVL system now. Worked with the procurement liaison and found a way to be able participant feedback tools and has also implemented (have a lot of contract staff over the summer
to source instructors in between QVL processes up to a certain amount. Going through the entire list and wanted to be sure they could evaluate the program and give feedback) a robust summer
again this year to allow the instructors to sell their services; setting up tables and allowing them to feedback program. Has used Active Net for feedback on programs. Also pushing staff for feedback
come around and share why they should be selected. They still have to be on the list, but it prevents on the instructors (trying to get staff out of the, this is what we've always done)
one instructor from being selected because they are. Closing
8. Please describe your experience in evaluating technology and operational procedure utilized in a
City department and your approach to implementing change, if needed. 11. Is there anything else you would like to add?
Largest public library was flooded and lost everything; investigation showed that a lot of people were

Technology is not necessarily her forte, relies on the experts and the community demand. Was using a aware of the issues and had to address performance. Now they are really focused on maintenance.
trail counting system not sure if people are using them, e.g. QR codes were popular at one point. If Emphasizes with staff to tell me the truth, what can be done with the resource level, not saying what
you can't meet the needs of the operations because of technology e.g. push to talk isn't working, staff is expected, but what can actually be done. Taking the issues seriously; even checking the polls to be
needs to take pictures, windows are out of date, etc. need to evaluate what needs to happen. Even sure they are safe. Some of the oldest centers don't require fire suppression b/c of how they were
down to the type of mowers, need to evaluate. Used to use large mowers but not everyone can certify built. The three centers are in a highly populated, minority area, requested that it be evaluated b/c it
to use them. ordered new stages that are mobile, instead of just buying what they had before, which needs to pass the headline test and community test; not just what is expected.
required a CDL to drive it, looked at one that attached to a truck that anyone could drive. Then looks
to those who are advanced in tech and uses their advice. Code Pheonix uses the curriculum from 12. If out of the area – Are you willing to relocate?
Code.org which offers free programs for a variety of ages, once the kids learn it have to advance. No barriers to relocation

9. Please describe the roles in which you have had a relationship elected officials, and what your role
was in those examples. Can you provide an example of when you have had to research a regulatory
item and present your findings to the Council, Board, or Mayor? Overall Comments:

As an Assistant, she lets her deputies present. looking at a code of conduct for the parks system; they
are not trying to target people but behaviors. What happens is the folks that are homeless advocates
feel that they are targeting the homeless and the residents feel that they are not strong enough on
addressing homelessness. Certain behaviors have to be addressed to make the parks available to
everyone. Have had to research the laws and determine what is legally defensible; for instance if a
parent brings a stroller and fills it with snacks instead of the kids would you cite them. Have had
community meetings to get feedback and make it enforceable and makes a difference. For instance
don't sleep on a park table. In working with electeds in general has had to research a lot of topics, if ti
is in your purview and the mayor is speaking on it, you have to research it, draft the talking points.
Knows the importance of knowing their values and their interests, their constituents, telling the truth

Communication, Collaboration, and Personnel Management
10. This position will interact with managers throughout the City as well as partner organizations and
individuals in the community. How do you evaluate whether your department is providing a good
level of customer service? What do you feel are some of the challenges to achieving a high level of
customer service?

Sometimes the measuring can be hard. Can get feedback, but sometimes the participants and
parents don't want to provide the feedback; often only hear when something is going wrong. When