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handling it, somewhat of a steep curve for some of them; tries to end it on a high note. Getting
Parks bond is one example; he was the information ambassador and the mayor was the influencer, folks to feel like a team, keeping it enjoyable, learning together and addressing the needs, delivering
$225M is huge. The PIO told him that he was drinking from a firehose trying to learn as much as he quality services.
could to get the measure over the finish line. Closing
Youth measure to get them more connected to parks.
When he was in SF, did a project at Golden Gate park, had to get to know all the various entities (de 11. Is there anything else you would like to add?
young, academy of sciences, etc.) they were all siloed, all non­profits. He invited them to a "What Touched on a lot of things, Wants to make a difference where ever he goes, Sac is very impressive in
ifs" breakfast, what if there was a regular forum. Brought the education directors, marketing the urban forest, it is very diverse and loves serving a diverse community such as what he had in SF,
directors to the Park, had a healthy brunch and worked on what they could do to get together on there is cultural richness in Tuscon, and values that he can bring those experiences, self­motivated,
their efforts. The Visitor center heard about the effort and wanted to package a one day experience hits the ground running, not shy to introduce himself, wants to touch young peoples' lives and use
for their visitors, they were motivated to get involved. By the end of the one hour, "Golden Gate his landscape architect background to bring beauty to the parks. honed his skills in the non­profit;
Park Cultural Collaborative" was born, and they created directional signage program, linked websites loves fundraising and getting to the unmet needs. Would be like coming home!
together, did a volunteer program, holiday packaged events, all the different ethnic and community
festivals, put together an intra­parks shuttle. 12. If out of the area – Are you willing to relocate?

8. Please describe your experience in evaluating technology and operational procedure utilized in a No barriers to relocation, knows Sac well; very excited about what is going on in downtown area .
Has his big presentation to Council on the 23rd.
City department and your approach to implementing change, if needed.

I'm not a computer nerd, but I know how to hire the best people; has always relied on the IT staff to
do the research and give the executive summary to him; in Tuscon has gone to online registration Overall Comments:
which has freed up staff time. City uses Kronos for time keeping, swimming pools do not have wifi, IT
is working on getting wifi to all the parks cites, then will be able to log in and do their tracking on
mobile devices. Currently lots of time wasted to get time records completed, this effort will make the
process more efficient through technology. Realized that Parks did not have an asset management
system and with the bond money decided to put in a system to log in all the asset management
elements. Funding the software and starting the training in two weeks. Using the same software
that the transportation department is using.
9. Please describe the roles in which you have had a relationship elected officials, and what your role
was in those examples. Can you provide an example of when you have had to research a regulatory
item and present your findings to the Council, Board, or Mayor?

Used the model from SF and Anaheim to talk about park ranger program with Council and the Mayor.
Wanted to use community service officers because they don't carry weapons so it doesn't feel like a
police state. Had to keep in mind that one of the Council members would be troubled by police.
Used experience from the other urban jurisdictions to put the plan together for the park ranger
program in Tuscon.
Communication, Collaboration, and Personnel Management

10. This position will interact with managers throughout the City as well as partner organizations and
individuals in the community. How do you evaluate whether your department is providing a good
level of customer service? What do you feel are some of the challenges to achieving a high level of
customer service?

In every new leadership position, has been a walking sponge to get know what is going on. In each
position, much of the team has operated in a silo; not a lot of customer service savvy. By design
working on getting folks out of their silos and looking at internal and external customer service.
Started with in house training (best practices), support front­desk staff. Learn what they are hearing
from the public, and what do they need more knowledge on. More communication. Service
recovery is important; when there is a compliant he copies management team on how he is