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this has been a focal point for her. goes into the City's payroll system; they have a lot of people on their ISD team who can build
Community Engagement: have to reach out to community and include them as active participants. applications internally, so they can leverage the ability to create something new that works for their
Has worked with communities who believe that strongly. Transportation can be a hinderance, so have needs. In Sanger, implemented the Ask Sanger app through Acela, it is for service and repair.
to get creative in how you get to them and getting them engaged. 9. Please describe the roles in which you have had a relationship elected officials, and what your role
5. Tell me about the riskiest or most difficult management decision you have made in recent years. was in those examples. Can you provide an example of when you have had to research a regulatory
What was your thought process that led you to move forward? Would you do anything differently item and present your findings to the Council, Board, or Mayor?
today?
Gives presentations regularly as a Director and now as an Assistant. Gave a presentation on a
We are all lifelong learners, try to learn and take from every experience that comes before her; always comprehensive report on contracting out park maintenance services vs. Keeping it in house at Dinuba.
a risk when you try something new; most significant experience was with the Dinuba lanes bowling Was less costly to contract out because there are fixed rates vs. The rate of staffing and paying for
project. City bought an old dilapidated bowling center to help rejuvenate the downtown; there was a benefits, etc. But the maintenance crew was doing more than just parks maint, they also serviced City
lot of backlash from the community in purchasing the alley b/c they felt it should be a private Hall and did various other types of jobs, needed to capture that in a quantitative way to demonstrate
operation; some aspects of the project were not in alignment with what the community wanted such how it was a cost savings; they also worked with the Chambers and the School District and provided
as alcohol and the type of music, etc. A lot of the revenue in the past came from alcohol sales; took a service. Whereas with contracting out, it would be cheaper, but they are only coming out to provide
risk in saying this is not a full bowling center but an off shoot of the rec facility and the primary focus service once a week, so there are services that will not be met timely. She recommended a hybrid and
was with youth; as a young director made a lot of bold statements; it was successful because they did contracting out the "mow and blow" services, but then they would heightened the services her team
what they said they would with the youth, as a business wasn't profitable; the goal was to get the provided.
facility up and operational and then sell it in 6 months. Ended up operating the facility for a little over Communication, Collaboration, and Personnel Management
4 years.
6. Please describe your experience in coordinating, tracking and reporting out on the implementation 10. This position will interact with managers throughout the City as well as partner organizations and
individuals in the community. How do you evaluate whether your department is providing a good
of organizational goals, objectives, policies and procedures.
level of customer service? What do you feel are some of the challenges to achieving a high level of
customer service?
Such value in having performance measures, used for budgeting, programs and services, etc.
Especially because we are limited. Helps Council and Mayor make tough decisions. Have to track the
youth programs and use evidence based statistics that show that if there are enough positive activities First define what mechanisms there are in place to allow for the feedback. She has always asked
staff to have a survey right after the activities, could be done electronically, ask them about their
they stay out of the negative. Develop the strategic plan and define the goals, periodically have the
managers/supervisors over the programs to track the metrics and have regular discussions on how we engagement with City staff, the state of the restroom, etc. The supervisors then tally the data, and
then she would report it out to Councill once a year and to their commission regularly; proactively go
are managing ourselves and keeping up with the metrics. Sometimes have to come back and explain
why something can't be accomplished, have to have some flexibility in the plan to go in a different out into the community and talk to folks. Having people feel comfortable coming to them with
feedback; build the relationships.
direction if need be. Monthly internal meetings, etc.

7. Please describe a project in which you played a major role in creating pathways for improvement for Closing
those in your community. 11. Is there anything else you would like to add?
Very excited about the opportunity and reading the strategic plan says volumes about how they feel
In Sanger identified a need for better transportation for young people to get to college, worked with about parks, which aligns with her values and being a good steward for the public. Very excited
Fresno Rural Transportation and the college leaders to create a new leg on the bus route that would about the direction and wants to be a part of that.
allow folks to get to college, it was identified in the plan as a barrier and putting this program in place
was part of the goals. students were given a reduced rate, and the bus path is still in place. Rode the 12. If out of the area – Are you willing to relocate?
bus periodically with the youth so she could hear how it was going. Built some certification classes
and other courses that they needed to get to and aligned the route accordingly. Post card surveys to Wants to move there, they have a second home there and her husband has been commuting back
know how it was going. and forth for his work with the State.

8. Please describe your experience in evaluating technology and operational procedure utilized in a
City department and your approach to implementing change, if needed. Overall Comments:

Recognizing that with technology in general, it is fast moving; sometimes we want to make these big
investments in the new technology but have to balance that against the need, does the investment fit
against the need. We can identify the need and then we need to work with the experts. They have
offsite afterschool programs, staff was filling out paper timesheets that the mangers had to go pick up.
She met with the ISD team to request that they build an electronic time sheet; they built a portal that