Page 833 - CRESTRON HOME OS-3

Best Practices

Refer to the following best practices when integrating Sonos devices with the Crestron Home
system.

l When adding a Sonos device to an existing Sonos household, the device must be reset to
factory settings to ensure that it begins using the system ID assigned to the existing
Sonos system.
l Multiple Sonos households cannot be placed on the same network. Each Sonos household
has a unique system ID, and Crestron Home system only allows Sonos devices to be
assigned that are part of the Sonos household stored in the Crestron Home system
configuration files.
l Set up the Sonos device(s) through the Sonos app before attempting a discovery with
Crestron Home. If the Sonos device is not assigned to a room in the Sonos app, it cannot
be discovered by Crestron Pyng.
l To rename a Sonos device in Crestron Home, change the name of the Sonos room that the
device is assigned to using the Sonos app. The device name automatically updates in the
Crestron Home system.
l Do not group Sonos devices together in the Sonos app, as this can lead to Crestron Home
only being able to control one Sonos device instead of all of them individually.
l Crestron Home uses multicast to discover Sonos devices. Some network switches do not
route these discovery packets correctly, and, as a result, Crestron Home does not discover
any Sonos devices.
l The Autoplay option must be turned on in the Sonos app when adding a PLAY:5,
CONNECT:AMP, Beam, PLAYBAR, or PLAYBASE.

816 • Crestron Home™ OS Product Manual — Doc. 8525Z