Page 858 - CRESTRON HOME OS-3

Appendix I: Restore a Crestron Home

Processor to Factory Settings

NOTE: If the Crestron Home processor is responsive, factory reset the processor using the
Crestron Home Setup app. For details, refer to Reset to Factory Defaults (on page 299).

If the Crestron Home processor is no longer communicating with Crestron Toolbox via USB or
Ethernet, use the following procedure to restore the device to its factory default settings.

CAUTIONS:

l All configured settings and all devices that are paired with the Crestron Home processor
are erased during a factory restore.
l If required, download the backup files from the myCrestron Residential Monitoring
Service before proceeding.

To factory reset the Crestron Home processor:

NOTE: Use a small, pointed object (such as the tip of a pen) to press the buttons on the
processor.

1. Press and release the HW-R button on the Crestron Home processor.
2. Within 3 seconds, press the SW-R button on the Crestron Home processor five times, with
under a 1-second gap between each press. The processor begins the factory reset process
and then reboots. The process may take up to 15 minutes to complete.
3. Connect to the processor using Crestron Toolbox™ software and then use the Text
Console tool to check for a prompt. The standard device prompt should display.

Product Manual — Doc. 8525Z Crestron Home™ OS • 841