Page 9 - GSDNewsJun17

ADMs

requirement for a standard,
A automated call report to meet
customer and ADM needs:
In all, the Employee • Neil Farrow developed a
Focus Groups standardised ADM Call Report
across SP with the same format
identified 80 for all customers (allowing for
situations that could simplified ADM account changes
be improved, along and leave management)
with deliverables and
measurements to
ensure they had been WA/SA
addressed. H PE Work Environment:

insecurity.
WA/SA
Branch
Of these, 75% have With the split of ES/Software
been addressed and branch numbers are low and lack of
closed. communication around site viability.
• Focus on this area led to better
The remaining 20 communication with GRE
items are either a work
in progress or are
flagged as requiring Queensland
further management eyboard/mouse/monitors are not
assistance to resolve. Kavailable on CE calls:
• Purchase of KVM console device
for engineers. It allows them
to use their laptops as a direct
interface for systems, reducing
time frames for call

ODCM New Zealand Deskside Support GSD Operations Multiple Groups
anna Windsor and Sue Hughes ncrease Employee Morale and xpense Form - HR released O Approval Chain. The team had ompensation:
Hran sessions throughout May IMotivation: Ean automated claim form with Pissues with timely approval of CNot all team members are “Employees
with teams in NSW, SA, WA, QLD & • Regular “muffin meetings”, no input from country and was POs: entirely clear on how their salary and
NT which have been very informant informal catchups, New Zealand unworkable. • Makes work within the PO scale is set.
from E2E tools perspective. The team newsletter • Automated claim form now Process clearer to understand, • Managers provided one-on-one are a
have gained a lot of insight to what workable and saves time and including “Why do we do it like discussions with employees on
CE’s find as the real pain points of • Provided additional frustration this?” and “Are we alone in having what the pay bands are, and how
their daily routine and have started communication opportunity for these issues?” HR determine them. company’s
work on some of the feedback that is employees to raise other areas • Applicable to teams who deal - Clearer understanding of pay
achievable to change. These sessions for improvement: lick Mobile - Improve engineer with large Purchase Orders with bands and rankings as well as
have also given the CE’s an insight - Mobile phone issues for Cunderstanding of tool objectives large approval chains what is required by the individual greatest
into ODCM and the limitations of the engineers resolved by ordering and limitations, also investigate and to be considered for potential
ODCM roles now. new batteries request proposed enhancements. increases or pay band moves asset.”
• Understanding of the metrics
The sessions have been well received - Ladders, trolleys and personal • Pride in HPE
and requests for these to occur half protective equipment ordered to and tools objectives which makes - HPE Branded clothing ordered
yearly. When all sessions have been meet site requirements it less stressful for the engineers
completed (mid-June) the team will - Seating arrangement changed
compile and share all feedback and with move to new office so team
actions.
can collaborate better