Page 28 - SP GSD News Magazine Jun 2017

Graduate impressions
at HPE
Danny Yu: Canberra GSD TSS
tarting at Hewlett Packard
SEnterprise was daunting
yet exciting at the same time,
as HPE is such a large multi-
national company. Currently I
am in the IDS ACT team which
has given me the opportunity
to visit and work in data
centres, giving me some
hands on experience with the
HPE hardware which ties in
with my studies of networks
and security nicely. It was
interesting to see all the theory
and technology applied in real
life enterprise environments.
During the second week all
the graduates went to Sydney
for the Campus to Corporate
program which was an amazing
introduction to the company!
It gave me the opportunity to
meet and network with the 17
other graduates from Australia
and New Zealand and we still
keep in touch with each other.
HPE Belconnen office. Photograph by Danny Yu
Andrew Sotiropoulos is a great
mentor who used his own
experiences at HPE to really
give us a down to earth insight
on working here.
Moving from Melbourne to
Canberra was a big change for
me. Gone are the bustling city
streets with a sea of people
getting to their destinations,
all the amazing coffee and
brunch places and the night
life which doesn’t end until
early morning. Also instead
of the weather which could
swing from all 4 seasons in
Melbourne, it’s replaced with
an on-off switch consisting of
very hot or very cold!
The benefits do outweigh the
cons living here in Canberra
however, as sitting in traffic for
over an hour with frustrated
motorists, Canberra is
completely different. The roads
Client Centric
are sparse and at worst I will
have to wait for a set of traffic
lights or two. There is so much
nature here which I am super
excited about, with two giant
lakes and countless reserves,
I’m planning to do a bit of
hiking, camping is possible
too (in warmer weather)
and also do more landscape
photography as that is one of
my big passions.
It’s a very tight knit
neighbourhood and everyone
I have met has been friendly
and welcoming. We have a
coffee shop called Chatterbox
downstairs which makes some
pretty good coffee!
I’m looking forward to learning
as much as I can throughout
this graduate program and
progressing my career in
Hewlett Packard Enterprises.
- Danny Yu HPE Graduate
Consulting
Taala Orhan: Melbourne IDS
aala Orhan joined South
TPacific GSD as a graduate in
FY16 and has recently undertaken
the Client Centric Consulting
Course.
Colleagues look at me weirdly when
I say and act positive and upbeat
during these times of change, but
how can I not be feeling this way?
I work for the one of the world’s
Largest IT Organizations, have a
great support-base around and
I make sure to keep an eye out
for the opportunities that keep
presenting themselves. One recent
opportunity was completing the
Client Centric Consulting course.
When Andrew Sotiropoulos
(HPE Global Talent Enablement)
mentioned it to me, and after
reading the objectives I had a
feeling that this was one course I
couldn’t miss.
The course provided the tools
required to effectively consult with
a client, not just in a professional
environment however - it makes
you consider the clients as
everyday opportunities when
dealing in day-to-day challenges
presented by people and life
changes.
The ability to work through and
understand the Relationship
Framework, and the importance
of progressing through all 7 levels
so that the connection which is
formed and that the relationship
that is built is held together with
strong, interlinking bonds. At the
same time, the building of the
relationship is only one pillar of two I’m starting to the use the tools
pillar structure, to what I witnessed I learned to understand the
as being fundamentally important customer’s environment and
to successfully consulting the where they are taking their
client. infrastructure – for example,
The Engagement Process in itself NBN are installing SSDs into their
is a simple step-by-step flow storage blades (C7000) so I asked
diagram, however each step needs Ben Kwok (NBN Project Manager
to understood and implemented – Network Business Operations
as to keep the relationship strong, Team) why, tried to understand
and at the same time, progress the their environment, and how these
client engagement to achieve the were going to help them. I found
outcomes the client and we desire. out they had capacity issues in
Working through the engagement their communications and data
process, we were taught the environment. This is information
techniques of looking beyond the that I can pass on to the account
present state, and taking the client team, and I think it’s an opportunity
to future desired state, and putting for Sam (ASM) to understand what
the client in a position where they the customer really wants in the
are doing, seeing, hearing and environment; also an opportunity
feeling at an future state, weeks, for the customer to start thinking
months, years later and through beyond their current project and
their vision and emotions, we think long-term.
can then work towards achieving I’d recommend this training to
solutions and outcomes. anyone customer facing - ASMs,
The content provided was presales, project managers – as it
different and the ability for assists in directing conversations
Andrew to present it in way that with customers. I also think TCs
left us talking about it during our would benefit from this a lot in
meeting OneLead targets. It assists
breaks, meant that it is something, in initiating conversations and
if utilized to any degree, can be
beneficial. Nevertheless, the real make the customer understand
learning occurred by listening to their long-term desires.
my colleagues’ interpretations and Technically I’m still a graduate,
going through scenarios where completing this course has
we too could build a relationship, provided me that edge I need
engage with the client and through to really excel in the customer
entering their journey and seeing consulting positions I am targeting
their future desired state, could to rotate through, and hopefully
we work to develop a solution and make a great expression.
obtain an outcome. - Taala Orhan