Page 29 - SP GSD News Magazine Jun 2017

Graduate impressions Client Centric

at HPE Consulting

Danny Yu: Canberra GSD TSS Taala Orhan: Melbourne IDS

aala Orhan joined South relationship is only one pillar of two I’m starting to the use the tools
TPacific GSD as a graduate in pillar structure, to what I witnessed I learned to understand the
FY16 and has recently undertaken as being fundamentally important customer’s environment and
the Client Centric Consulting to successfully consulting the where they are taking their
Course. client. infrastructure – for example,
Colleagues look at me weirdly when The Engagement Process in itself NBN are installing SSDs into their
I say and act positive and upbeat is a simple step-by-step flow storage blades (C7000) so I asked
during these times of change, but diagram, however each step needs Ben Kwok (NBN Project Manager
how can I not be feeling this way? to understood and implemented – Network Business Operations
I work for the one of the world’s as to keep the relationship strong, Team) why, tried to understand
Largest IT Organizations, have a and at the same time, progress the their environment, and how these
great support-base around and client engagement to achieve the were going to help them. I found
I make sure to keep an eye out outcomes the client and we desire. out they had capacity issues in
HPE Belconnen office. Photograph by Danny Yu
for the opportunities that keep Working through the engagement their communications and data
tarting at Hewlett Packard Andrew Sotiropoulos is a great are sparse and at worst I will presenting themselves. One recent process, we were taught the environment. This is information
SEnterprise was daunting mentor who used his own have to wait for a set of traffic opportunity was completing the techniques of looking beyond the that I can pass on to the account
yet exciting at the same time, experiences at HPE to really lights or two. There is so much Client Centric Consulting course. present state, and taking the client team, and I think it’s an opportunity
as HPE is such a large multi- give us a down to earth insight nature here which I am super When Andrew Sotiropoulos to future desired state, and putting for Sam (ASM) to understand what
national company. Currently I on working here. excited about, with two giant (HPE Global Talent Enablement) the client in a position where they the customer really wants in the
am in the IDS ACT team which Moving from Melbourne to lakes and countless reserves, mentioned it to me, and after are doing, seeing, hearing and environment; also an opportunity
has given me the opportunity Canberra was a big change for I’m planning to do a bit of reading the objectives I had a feeling at an future state, weeks, for the customer to start thinking
to visit and work in data me. Gone are the bustling city hiking, camping is possible feeling that this was one course I months, years later and through beyond their current project and
centres, giving me some streets with a sea of people too (in warmer weather) couldn’t miss. their vision and emotions, we think long-term.
hands on experience with the getting to their destinations, and also do more landscape The course provided the tools can then work towards achieving I’d recommend this training to
HPE hardware which ties in all the amazing coffee and photography as that is one of required to effectively consult with solutions and outcomes. anyone customer facing - ASMs,
with my studies of networks brunch places and the night my big passions. a client, not just in a professional The content provided was presales, project managers – as it
and security nicely. It was life which doesn’t end until It’s a very tight knit environment however - it makes different and the ability for assists in directing conversations
interesting to see all the theory early morning. Also instead neighbourhood and everyone you consider the clients as Andrew to present it in way that with customers. I also think TCs
and technology applied in real of the weather which could I have met has been friendly everyday opportunities when left us talking about it during our would benefit from this a lot in
meeting OneLead targets. It assists
life enterprise environments. swing from all 4 seasons in and welcoming. We have a dealing in day-to-day challenges breaks, meant that it is something, in initiating conversations and
if utilized to any degree, can be
During the second week all Melbourne, it’s replaced with coffee shop called Chatterbox presented by people and life beneficial. Nevertheless, the real make the customer understand
changes.
the graduates went to Sydney an on-off switch consisting of downstairs which makes some learning occurred by listening to their long-term desires.
for the Campus to Corporate very hot or very cold! pretty good coffee! The ability to work through and my colleagues’ interpretations and Technically I’m still a graduate,
program which was an amazing The benefits do outweigh the I’m looking forward to learning understand the Relationship going through scenarios where completing this course has
introduction to the company! cons living here in Canberra as much as I can throughout Framework, and the importance we too could build a relationship, provided me that edge I need
It gave me the opportunity to however, as sitting in traffic for this graduate program and of progressing through all 7 levels engage with the client and through to really excel in the customer
so that the connection which is
meet and network with the 17 over an hour with frustrated progressing my career in formed and that the relationship entering their journey and seeing consulting positions I am targeting
other graduates from Australia motorists, Canberra is Hewlett Packard Enterprises. that is built is held together with their future desired state, could to rotate through, and hopefully
and New Zealand and we still completely different. The roads strong, interlinking bonds. At the we work to develop a solution and make a great expression.
keep in touch with each other. - Danny Yu HPE Graduate same time, the building of the obtain an outcome. - Taala Orhan