Page 149 - Tom Finocchiaro - RPI Apple Onboarding

LOGISTICS

DISTRIBUTION MANAGEMENT DISTRIBUTION AGREEMENTS
Sysco Atlanta and Sygma Carolina agreements expire
DISTRIBUTOR SERVICE November 1, 2018. A Request for Proposal was sent to
A changing distribution landscape has created a need for multiple distributors. CSCS has received responses for
CSCS Logistics to evaluate the approach to DineEquity which we will be making a recommendation to Members in
distributors. Distributor performance continued to the Southeast in 2nd quarter 2018.
present a challenge to Members and the CSCS Logistics
team in 2017, fueled primarily by dwindling driver and DISTRIBUTOR BUSINESS REVIEWS
warehouse personnel resources. Applebee’s restaurants Members and their associates were a vital part of seven
are experiencing service levels below expectation even business reviews with distribution systems that service
from distribution centers that previously provided consistent Applebee’s restaurants. Member participation in the
above standard deliveries, and distributor / Operator meetings has provided opportunity for distributors to hear
partnerships have been strained. CSCS continues to first hand feedback and an opportunity to better understand
address distributor performance issues and drive resolution current conditions that impact Applebee’s restaurant
for service improvement. operations.

The Logistics team is forming a Distribution Oversight DISTRIBUTION SATISFACTION SURVEY
Committee comprised of CSCS Member associates to CSCS conducted a systemwide survey in the 3rd quarter
examine distribution expectations and develop strategies of 2017. The survey was launched this year via email
for our approach to improved distribution service. and utilized Survey Monkey to ask questions regarding
Managers’ perception of their distributor’s service. Though
the low number of responses received did not provide valid
results, distributors followed up with Managers to discuss
their concerns and resolution. We continue to explore
survey methods to maximize Manager opportunity to
provide distribution feedback.

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