Page 574 - Board Member Onboardin August 2019

Distribution Satisfaction Survey

PFG Satisfaction Survey - June 2019
Results by Center
Median # of Restaurant Total Restaurants %
Score Responses Serviced Responses
2.80 168 588 29%
Survey Results by Location
# of Restaurant Total Restaurants %
Center Score Responses Serviced Responses
Lester (Applebee's) 2.87 28 77 36%
Milton's (Applebee's) 2.51 49 55 89%
Carroll Co. (IHOP) 3.32 25 176 14%
Florence (IHOP) 2.52 36 115 31%
Hickory (IHOP) 2.72 25 100 25%
Richmond (IHOP) 3.52 5 65 8%
Unacceptable = 0
Poor = 1
Acceptable = 2
Good = 3
Excellent = 4

Rate the quality of deliveries from your distributor over the past 90 days. Consider if the truck arrives within the scheduled delivery window (1
Question 1 hour before to one hour after scheduled time), damages, mispicks, missing items, all products delivered as ordered (0-Unacceptable 4-Excellent)

Rate your distributor's ability to deliver all products as ordered. Consider availability of all items when needed, recovery of stock outs, number of
Question 2 obsolete products remaining (0-Unacceptable 4-Excellent)

Rate your driver's professionalism. Consider appearance, attitude, knowledge, quality of work, proper product placement, efficiency, proper
Question 3 temping procedure, mindful of security (0-Unacceptable 4-Excellent)

Rate the quality of your distributor's customer service. Consider responsiveness, ability to resolve issues, accuracy of communication, notice of out
Question 4 of window deliveries, credit process timeline (0-Unacceptable 4-Excellent)
Rate your overall satisfaction with your distributor (0-Very dissatisfied 4-Extremely
Question 5 satisfied)