Page 34 - New Employee Onboarding

6. On a scale from 1 to 5, with 5 being the highest, how satisfied are you with the value you receive
from your Co-op?

If not a 5, CSCS Response: I'm sorry to hear we're not meeting your every need. What can we do to
improve so we can raise your satisfaction level?

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Comments:

7. We are working on our communications strategy and are looking to incorporate Member feedback. Do
you have any suggestions for newsletter or website content or another preferred means of communication?

8. We would like to gauge Member perception of CSCS strengths and weaknesses. Where do you get the
most value from your co-op, and where are our opportunities for improvement?

Strengths

Weaknesses

Thank you for your time today. We appreciate your feedback.
(optional) I will make sure the CSCS associate who handles ______ gets in touch with you.

For conversations needing follow up: Please create a new task in the HAVI MRM task creator and assign to the appropriate
associate. You must select "save and notify" in HAVI to send the task to the associate. HAVI Link