Page 568 - Onboarding May 2017

EXHIBIT F

DISTRIBUTOR PERFORMANCE SURVEY
DINEEQUITY
DISTRIBUTION SURVEY

Restaurant name and #____________ Distribution Center _________________

Please help us to evaluate your distributor by completing this E-mail survey card. Return to
Karen.Hummer@ cscscoop.com.

Please circle the number that best fits your response
1-never 2-seldom 3-occasionally 4-most of the time 5-always
Comments
1. Invoicing and Order Placement
a. order placement system is simple 1 2 3 4 5 __________________________
b. items are priced accurately on the invoice 1 2 3 4 5 __________________________
c. receive what is ordered without substitutions 1 2 3 4 5 __________________________
2. Customer Service:
a. is courteous and helpful 1 2 3 4 5 __________________________
b. is effective at solving problems 1 2 3 4 5 __________________________
c. is knowledgeable about my account 1 2 3 4 5 __________________________
d. proactively contacts me with issues and resolution 1 2 3 4 5 __________________________
e. resolves issues to my satisfaction 1 2 3 4 5 __________________________
f. credits are resolved to my satisfaction 1 2 3 4 5 __________________________
g. is knowledgeable about products/inventory 1 2 3 4 5 __________________________
3. Delivery – (circle one) Key Drop
a. driver is neat and professional NA 1 2 3 4 5 __________________________
b. driver is courteous and helpful NA 1 2 3 4 5 __________________________
c. delivery is routinely on time 1 2 3 4 5__________________________
d. product is placed in the correct location 1 2 3 4 5 __________________________
e. product arrives in good condition without damage 1 2 3 4 5 __________________________
f. items arrive at the correct temperatures 1 2 3 4 5 __________________________
g. errors are noted on invoice by driver 1 2 3 4 5 __________________________
4. I am notified:
a. if my delivery will be late 1 2 3 4 5 __________________________
b. if delivery time changes 1 2 3 4 5 __________________________
c. if an item is out of stock 1 2 3 4 5 __________________________

Please circle the number that best fits your response
1-Very Dissatisfied 2-Dissatisfied 3-Neither Satisfied or Dissatisfied 4-Satisfied 5-Very Satisfied

5. Overall level of SATISFACTION with your distributor 1 2 3 4 5

Comments:_______________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________
__________________________________________________________________

Completed by: KM DM GM Other

For Follow up contact: ______________________________

0115865.0562701 4836-4447-5695v2