Page 3 - Jurys Employee Handbook 2018 final version 19.7.18

Employee Handbook

Personal welcome to you from Jurys Inn Managing Director,

Jason Carruthers

I am Jason Carruthers; the Managing Director and I want to
personally welcome you and provide you with a little more
information about the Company that you have chosen to work for.

We have 37 hotels across the UK, Ireland and Prague with over
7,500 rooms and approximately 3000 employees. This creates great
opportunities for those who want to pursue a career in hospitality.

We are a fast-paced business, in 2017 we invested hugely into the
hotels to refurbish and update the rooms as well as the reception
and bar areas. In our Brighton, Manchester and Liverpool hotels we
have launched a new food and beverage concept called Odd socks –
something a little out of the ordinary to attract more customers and
encourage guests who stay in our hotels to eat in!

Performance is delivered not just by having great rooms and great locations but through our people –
creating exceptional customer experiences – great employees are at the heart of that and we are very
pleased that you have chosen Jurys Inn as your employer. We really want to work with you, to nurture
your talent and your aspirations to develop in this great company.

As a business we continue to seek out new opportunities to expand the estate whether that is new
openings or acquisitions and we need great people to help us to continue that journey.

The hotels are supported by great central teams at our Head office in Dublin, Ireland, a shared services
centre in Birmingham which also houses the Customer Contact centre and a support office for Sales and
Revenue in Watford.

In 2017 we launched our Stay Happy campaign to engage with customers about why they should stay at
Jurys Inn and what they can expect. We trained our employees to be empowered to help customers so
that they can Stay Happy on all occasions in our hotels. You will hear more about this during your
Induction.

This Employee Handbook is designed to provide you with everything you need to know to get you
started on your career with Jurys Inn and will be a good point of reference to help you make the most of
your continuing career with us in the future.

Thank you again for joining the Jurys Inn team – I hope you find your new job rewarding and enjoyable.
It can be hard work in hospitality, but we like to have fun along the way.

At Jurys Inn, we have a vision which really summarises what we aspire to be:-

“Exceeding expectations by delivering outstanding results through exceptional people”

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