Page 9 - Waterbrook Bowral Brochure

Service

Team

Our enormous passion, expertise
and sense of fun give Waterbrook
communities a positive energy.
Genuinely interested in the lives
of the Residents, the Team treat
everyone as an individual, with an
open, inquisitive and honest mindset.

Excelling is the norm. When
Waterbrook build a Team that
delivers exceptional service,
they will always dig deeper than
experience. A resume can only tell
half the story; what matters is the
ability to bring together a Team of
like-minded individuals who have General Manager
personal qualities which rank equally Our General Manager has an open door policy – fully available to Residents for a chat or
with professional experience. something more serious. Confidentiality is provided without question. They are committed
Passion, happiness, empathy and to the Residents, their staff and the Resort operation; when not onsite they always have their
thoughtfulness are key to becoming phone in reach. They are all knowing and solution driven; no challenge is too great.
a Waterbrook Team member.
Concierge Team

Unlike any other retirement village, The Concierge Team is led by our Resident Experience Manager, always there with a smile
Waterbrook has a suite of staff to assist with just about anything. Services include business centre assistance, sorting mail,
committed to assisting Residents all delivery of newspapers, coordinating Residents’ daily activities and social program. They greet
day and all night. family, guests and act as a coordinator for any Resort department. The Team are dedicated to
Resident’s personal wellbeing and will know when to laugh or hug - not because it’s in their job
description, because that’s just the type of people they are.