Page 11 - EXTERNAL Service Offer overview for distributor use 3.0_Float

Investing in a website and

webshop: what’s in it for me as
a distributor?

 A web shop = sales channel = generates revenue

 Reach a wider customer base

 Being part of the online marketplace reduces the
risk of business being taken by competitors’ online
activities

 Reduce customer services pressure, particularly
when dealing with low-level customer questions

 Highlight your partnership with leading suppliers

 Generate leads

 Reduce the costs and administration e.g. paper
catalogues

 Know more about your customer

 Minimise cost to serve

 Strengthen relationships by being a trusted source
of information

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