Page 12 - Snap Eastwood Capabilities Statement

QUALITY METHODOLOGY
Methods used for identifying and implementing quality improvements include:
• Daily Work In Progress meeting held with attendance of key staff from pre-press, print, bindery, dispatch, customer service and sales. This meeting tracks and actions any issues that will impact on our ability to deliver the goods right first time on time.
• A Corrective Action system, which is designed to capture actual and potential product and service non-conformances and to ensure appropriate corrective action, is taken to avoid recurrences. This process is used to continually improve our systems and procedures.
• A monthly productivity meeting held by key staff to review corrective actions, new technology changes, production and process improvements, staff training and multi-skilling.
QUALITY CHECKING PROCESS
The quality checking process follows the steps below:
• Test understanding of job requirements. Make no assumptions about the customer’s requirements before running the job. Formerly raised at daily WIP meeting.
• Sample check at planned inspection stages against customer approved proof.
• Quality Inspection Record initialed and dated by operator at each stage of the job.
• Priortopackaginganddistribution,workundergoesafinalcheck process to ensure correct count of originals and copies and compliance with client specification. The Final Inspection is then initialed.
In addition to our commitment to quality, SNAP Eastwood has a high level of commitment to Health and Safety managed and implemented through the Health & Safety Committee and is an Equal Employment Opportunity (EEO) employer applying affirmative action as required.