Page 11 - CCNB ANNUAL REPORT 2023

OUR SERVICES
Over the past year, we continued to expand the supports and services we provide. Not only by helping more people, but by doing so in more places and in more ways. Our geographical footprint grew beyond our traditional northern beaches heartland to assist people and communities further afield.
With the support of our incredible volunteers we continued to assist older people, people with a disability or mental ill-health, people struggling with social isolation, and individuals and families seeking guidance and comfort at end-of-life.
It is this diverse and broad service offering that sets CCNB apart from other providers. Not only do our customers get assistance with the services they are directly seeking, but they also get access to the broader circle of supports that CCNB provides.
From utilising our Dementia Advisory Service (DAS), or being offered social support by a volunteer, to tapping in to activities and education sessions provided by the Belong Club. CCNB’s wider circle of supports provides the benefit of a more wholistic approach to wellbeing. This year our services expanded outside our traditional catchment to support customers from the greater Sydney region, with some of our programs such as Dying to Know Day, educating Australians nationally about the benefits of end-of-life planning.
CHANGES TO OUR CARE CIRCLE MODEL
After listening to feedback from our customers, staff and referrers, we reviewed our model of care in late 2022. At the point of the review, all our Care Circles (which operated as a team) supported a mix of aged care customers and people with a disability.
What transpired through consultation and listening to feedback, was that the Care Circles needed to become more specialised. Team members felt they could better support our customers by strengthening individual connections with them whilst remaining supported by the Circle. To implement these changes effectively, some staffing changes were made and the model was adjusted in early 2023. It has been welcomed by our customers.
Of the four Care Circles that manage aged care and disability customers, Care Circle 1 now exclusively manages aged care customers and Care Circle 4 supports NDIS clients. Care Circles 2 and 3 still support a mixture of customers, however, all staff have been assigned to work with individual clients, and team members support one another to ensure that all customers are well-supported.
GP Social Work is one of a number of CCNB services
WWW.CCNB.COM.AU 11