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 To manage workload, the Care Circles were redesigned for efficiency and team members have welcomed the new model of service delivery.
Customer incident reporting has seen a three-fold increase indicating a shift in culture towards feeling safe to report.
CCNB has invested in its wonderful team, with DiSC profiling for all employees to enhance cross-functional collaboration. Soft skill development was provided for all employees in giving and receiving effective feedback, and Ethical Bystander Intervention training has strengthened and maintained a respectful workplace culture.
Over the past year, CCNB strengthened its policies and programs.
It expanded its suite of tools to deal with a crisis by building a Critical Incident Plan and Crisis Communications Plan with the Leadership Team participating in scenario training.
CCNB supported six students with over 1000 placement hours across mental health, social work and aged care this year and the experience was mutually beneficial.
A dietetics student increased the nutritional knowledge of the care coordinators and clinical care advisors. Her project was a benefit to both the team and ultimately CCNB customers as the team now have the right tools to recognise risk factors for malnutrition.
Social Work students contributed to new social work brochures and external marketing materials, as well as taking an active role in representing the GPSW service at external events.
 CCNB staff Aisha, Natalie and Miguel (left to right) enjoy a funny moment outside CCNB offices.
DiSC is a personal assessment tool used extensively by companies every year to help improve teamwork, communication and productivity in the workplace. It is an acronym that stands for the four main personality profiles described in the DiSC model: Dominance, Influence, Steadiness and Conscientiousness. Individuals answer a series of questions to ultimately determine where they “fit” into the four main personality types.
CCNB offered all staff members the opportunity to do a DiSC assessment over the past year and staff found the final profiles extremely interesting to review.
What came out of the process, was the insights gleaned about similarities and differences in personalities within teams and across teams. This opened up the opportunity for dialogue about how to better work together based on individual personality traits.

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