Page 6 - Microsoft Teams Adoption Workshop

Why Adoption Matters

Even the most promising tech stack additions can fail to deliver if employees do not adopt the new technology. It is a remarkably common point of failure, with most
organizations having been impressed by the features, benefits and potential cost savings of new technology but not realizing them because they did not consider how
the new technology will impact its employees.

Projects go well when…
✓ Stakeholders are identified and engaged from What to avoid or look out for…
Executives through Middle Management to SMEs  Ensuring that the technology has a stable, well-sized and
✓ People are provided who are dedicated to making the supported platform. This can affect user first impressions
change successful which are highly impactful
✓ Not underwhelming the impact of the change on the  A “One Size Fits All” approach to communication &
people who are impacted by it training
✓ People are coached through the change by respected  Not providing mechanisms for feedback and adjusting if
peers needed

✓ The change and reasons for it are communicated in a
timely way  Failing to capture use cases or relevant scenarios

✓ People understand “What’s In It For Me?” and what  Integrations with other technologies
they will gain from the change  Ignoring other changes which are unrelated but may be

impactful (physical moves, reorganizations, mergers &
acquisitions, etc)

GOAL: Avoid the high cost of low adoption

CLOUD COMMUNICATIONS DIVISION