Page 27 - English 8

English for Tourism & Hospitality (108) by Prof. Adel AlSheikh 2020/2021

4. Talk About 'Us' Not 'Them' When Referring To The Tour
Operator

Otherwise people will think you are just someone who tells funny
stories but has no clout when it counts. "We at ABC Travel" rather
than "those idiots in the office" sounds so much better.

5. Always Be On Time
Again this may seem obvious, but those idiots in the office value
reliability far more than brilliance, so remember the three Ps -
prompt, pleasant and presentable - no matter how early you have to
get up. You can have a lie-in in the slack periods (there will be
plenty of those).

6. Geography Is More Important Than History
You may know all about the history of the place, you should know
the geographical features of the place. You are allowed a few senior
moments but there are few things worse than having fifty people
behind you when you have no idea where you are.

7. You Always Lose The Argument
Even if people are being unreasonable, they are still paying your
mortgage, so never try to prove them wrong and make them feel
small. Say sorry (see three), accept the criticism and move on. In
the long run, a disgruntled tourist can be your worst enemy. One
whose hurt has been acknowledged (and rectified) can turn out to be
your best friend.

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