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English for Tourism & Hospitality (102) by Prof. Adel AlSheikh

Reading comprehension

Read the following paragraphs and then answer the
questions that follow:

Staff positions in a hotel can vary greatly depending on the type of
hotel. In general the staff can be placed into three different
categories: administration, guest services and support staff.
Administration positions range from managers to secretaries. Guest
services are the staff that cares for the guests directly, e.g., maids,
waiter/waitress and cooks. Finally, the support staff looks after the
hotel itself e.g. plumbers, gardeners, and electricians.

The quality and quantity of staff employed by each hotel will not
only depend on the size and capacity of the hotel but also the prices
charged. You would expect first class service if you were paying a
high price and would expect all of your needs to be catered for when
and where you required. Some hotels will have 24 hour room service
and employ concierges, who will pamper to their guests every
request. Other hotels will stop breakfast service at 9 am and not
serve lunch until 12pm. It all depends on how much a guest is willing
to pay and/or what the hotel can feasibly provide.

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