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English for Tourism & Hospitality (102) by Prof. Adel AlSheikh

1. The main idea of the text above is……………………

(a) hotel different staff positions (c) first class types of hotels

(b) the owners of five star hotels (d) famous world chain hotels

2. Electricians and gardeners are categorized as ………

(a) Guest services (c) support staff

(b) administration (d) high ranking

3. The quality and quantity of staff employed by hotels depend on……

(a) the size of the hotel (c) the cost of stay

(b) the capacity of the hotel (d) all the previous answers

4. Hotel secretaries fall under the ……….…positions within a hotel.

(a) Guest services (c) support staff

(b) administrative (d) high ranking

5. The staff that cares directly for the guests are called……………

(a) Guest services (c) support staff

(b) administrative (d) high ranking

6. The main job of the support staff is to…………………

(a) run the hotel (c) look after the guests

(b) look after the hotel (d) pay the bills of the hotel

7. Concierges fall under the ……….………positions within a hotel.

(a) Guest services (c) support staff

(b) administrative (d) high ranking

8. According to the passage, guests paying a high price for their

stay in a hotel expect the service to be…………

(a) economy class (b) four star (c) five star (d) first class

9. The job of a general manager within a hotel fall under the

category of ………………

(a) run the hotel (c) look after the guests

(b) look after the hotel (d) pay the bills of the hotel

10. The underlined italic bold pronoun You in the second line of the

second paragraph refers to………..

(a) run the hotel (c) look after the guests

(b) look after the hotel (d) pay the bills of the hotel

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