Page 7 - Quarterly Dose Spring 2019

Kudos!

Kudos to my co-workers Corner
Kudos to Richelle Legaspi, a
nurse who works her magic Kelvin Chau, Cindy
with the E6 Homeless team! Ambrosio and Tania Vega
in the referral department
We could not do this work
without you. Thank you for for being hard workers and
team players.
remembering every patient we Kudos to Erika Lopez, PES staff at
come across, giving attention Taper for always being so helpful and
to details of their life and flexible with E6 patients brought
circumstances, obtaining their Mayra Bazua through to our clinic. Without her
patient medical records from work ethic, we would not be able to
the abyss, coordinating connect and establish continuity of
specialty care and everything care for these patients.
else that falls in between. Your
dedication, compassion and
sensitivity never goes Richelle Legaspi
unnoticed. Thank you Richelle
for everything you do and we
appreciate you tremendously! Kudos to Veronica Hall! As the Director of Nursing- she
has the challenging job of overseeing all three sites. Yet
she is always here for everyone for quick advise or to
answer a question. Veronica you are AWESOME!
Negeen Farmand

Gloria Pineda

Kudos to Alexa Chande for
being the quiet force of the
Operations Department. Kudos to Luis Villanueva and Kudos to the Call Center
You have made a lasting Rhina Rivera for rolling up staff for all the work they did
impact on our enrollment their sleeves and covering for during the month of March,
and eligibility workflow two open full time positions
redesign, Referral backlog so dental services would not They answered 10,483 calls
project and you continue to be cut. They managed this bringing us to a 91% service
lead us with the new while still maintaining their level. They also re-scheduled
MyChart improvement own job responsibilities! 808 patients as some of our
project! providers transition out of
the organization.
Praises to Rina Orellana for
Kudos to Evelyn Abrego providing great customer
for taking HR challenges by service and sunshine at the We also added a chat box in
the bull’s horn and Dental Beverly front desk our new website where
marching on! without fail. they’re able to answer
questions in between calls.

They all accomplished this as
Muriel Nouwezem Dr. Dastur we go through a shortage of
2 full-time and 2 part-time
positions.

Kudos to Ruby Ayala for an amazing job making sure we have
everything we need to make our job easier. Ruby is compassionate
with our patients. She always goes out of her way to help them. Claudia Escobar
Without a nurse manager, Ruby has helped make the transition a
smooth one. She loves her job and tries to make our job easier.
Thank you, Ruby.

Aline Gomez
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