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ESAs’ stakeholder groups                                          EIOPA’s Consumer Trend Report                         instance, EIOPA states that “despite bringing peace of mind to consumers and generally being a low cost product, add-
                                                                                                                                  on insurance is also a potential source of consumer detriment across several European markets. Concerns relate to the
                                                                                                                                  possible exploitation of behavioural biases in the context of an increase in cross-selling practices and high commissions.”
          All three authorities have stakeholder groups that represent the industry   EIOPA is mandated by its empowering
          and consumers in order to facilitate consultation with stakeholders in   Regulation to collect, analyse and report
          areas relevant to their tasks. BIPAR is represented in EIOPA’s Insurance   on consumer trends. For this purpose,        On the occasion of the publication, Gabriel Bernardino, Chairman of EIOPA, said: “Understanding consumer trends is
          and Reinsurance Stakeholder Group (IRSG).                         EIOPA publishes, on an annual basis, a                an essential part of our work to identify where customers might suffer because of poor practices or lack of information.
                                                                            Consumer Trends Report. BIPAR was
          BIPAR’s responses to ESAs’ consultations in 2019 and in 2020      consulted  by  EIOPA  on  the  drafting               Despite evidence of improved disclosures, problems remain with product design and product review processes and
                                                                            of  its  2019  Report  and  in  particular            undertakings and distributors must take responsibility for improving consumer outcomes. At the same time, where
          During  2019  and  2020,  BIPAR answered  many ESAs’  consultations  on   on issues such  as insurance digital          EIOPA identifies areas for concern we will take action. This was the case for certain business models in travel insurance,
                                                                                                                                  where EIOPA recently issued a warning. In 2020, we will launch a comprehensive thematic review on mortgage life and
          various issues.                                                   ecosystems,  vulnerable consumers,                    other credit protection insurance sold through banks, to gather evidence on areas of potential consumer detriment.”
                                                                            price  comparison  websites   and
          EIOPA’s thematic review on travel insurance                       bancassurance.                                        ESAs report on cross-border supervision of retail financial services
          EIOPA launched in February 2020 an EU-wide thematic review looking into                                                 The Joint Committee of the ESAs published in July 2019 a report on the cross-border supervision of retail financial
          consumer protection issues with mortgage life and other credit protection   In its 2019  Report, EIOPA amongst          services (banking, securities, insurance/pensions).
          insurance (including those sold through banks). EIOPA states that even if   others states that:
          mortgage life and other credit protection insurance can be beneficial for                                               The  ESAs  explain  that  they  noted  the  increase  in  cross-border  provision  of  retail  financial  services  due  to  the
          consumers, national competent authorities have reported issues and risks   -   Transparency and disclosure of           development of the single market and digitalisation. They add that this benefits consumers (wider offer) but at the
          related to these types of insurance products that may lead to consumer   information  to consumers has  overall         same time challenges the competent authorities (CA) who have to supervise these institutions and activities. The ESAs
          detriment.                                                        improved                                              report identifies the main issues that competent authorities face when supervising financial institutions that provide
                                                                            -      The     digitalisation  of
          As part of this EIOPA workstream, EIOPA organised a roundtable discussion   the  insurance  sector  continues           cross-border retail financial services within the EU and it makes recommendations to both CAs and European legislators
                                                                                                                                  on how to address those issues.
          on  “Mortgage  life  and  other  credit  protection  insurance  sold  through   showing  potential  for improving  the
          banks” on 5 March 2020  in Frankfurt. BIPAR has been  invited  to give a   consumer experience and brings  new          The ESAs report focuses on:
          presentation at this event. The aim was to consult and collect input from   opportunities for insurers                  -        issues due to institutional and organisational reasons related to the division of responsibilities between home
          external stakeholders on:                                         -      However,  areas that  could                    and host and the exchange of information between both.
                                                                            cause potential consumer detriment
          -      Issues and risks with the insurance products within the scope of   continue to be reported, with possible        -       issues related to supervision and enforcement.
                                                                                                                                  -
                                                                                                                                          issues due to regulatory gaps and regulatory arbitrage (lack of clarity of some EU legislation and/or insufficient
          EIOPA thematic review;                                            risks for consumers across the product                harmonisation).
          -      Business  models  used  to  manufacture  and  distribute  these   lifecycle
          products  and  underlying  conduct  risks,  addressing  also  the  different   -   Particular concerns  relate to       The ESAs note that the rules laid down in existing Directives/Regulations including IDD, MiFID II, PRIIPs, Mortgage Credit
          corporate arrangements arising between insurers and banks;        unit-linked,  credit life/credit protection           Directive, will already help to tackle some of these issues. Specific attention is given to the passporting rules, cooperation
          -      Potential benefits for consumers, insurers and banks;      and add-on  insurance products as                     between authorities etc.
          -      Market practices that could lead to consumer detriment;    well  as claims management in  motor
          -      Developments and trends in recent years.                   insurance. Regarding add-ons  for

                                                                                                                                  The report reminds that EIOPA has end of 2018 provided additional recommendations for the insurance sector to the
                                                                                                                                  European Commission in its Report on Supervision and Capital Management with a Group of Insurance or Reinsurance
                                                                                                                                  Undertakings, and FOS and FOE under Solvency I. These included recommendations for further enhancing supervisory
                                                                                                                                  reporting requirements regarding information on cross-border business, the establishment of cooperation platforms,
                                                                                                                                  an enhanced role for EIOPA in mediating certain cross-border issues, as well as for the obligations of a CA to share
                                                                                                                                  information with EIOPA at the earliest stage on cross-border developments that can be a source of potential issues.












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